Strategic Client Success & Renewal Manager

LexisNexis; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading information services company in Cardiff is seeking a Customer Relationship Manager to support sales and ensure a positive experience for customers. This role collaborates closely with sales and stakeholders to meet revenue targets, drive process improvements, and handle customer needs. The ideal candidate will have B2B experience and strong problem-solving skills to enhance customer satisfaction. Competitive benefits package offered, including holiday allowance, health benefits, and pension scheme.

Benefits

Generous holiday allowance

Health screening

Wellbeing programs

Competitive contributory pension scheme

Electric Vehicle Scheme

Access to extensive learning resources

Qualifications

• Experience working in a B2B environment with high-value corporate clients.
• Strong administrative background to support customer interactions.
• Demonstrates a proactive approach to customer journey improvements.

Responsibilities

• Provide tailored support to customers during contracting and renewal stages.
• Partner with sales and internal stakeholders for seamless customer experience.
• Handle queries such as billing, product configurations, and user access.

Skills

Problem-solving skills

Customer-first mindset

Effective communication

Attention to detail

Tools

Salesforce

Microsoft applications

Job description

A leading information services company in Cardiff is seeking a Customer Relationship Manager to support sales and ensure a positive experience for customers. This role collaborates closely with sales and stakeholders to meet revenue targets, drive process improvements, and handle customer needs. The ideal candidate will have B2B experience and strong problem-solving skills to enhance customer satisfaction. Competitive benefits package offered, including holiday allowance, health benefits, and pension scheme.