Stores Envoy

RS Group; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading integrated supply solutions provider in the UK seeks a dedicated representative to manage and deliver exceptional customer service in stock management. The ideal candidate will work in a fast-paced environment and maintain high standards while issuing stock products and recording deliveries. Strong interpersonal and problem-solving skills are essential. This role plays a vital part in ensuring client satisfaction and operational efficiency within the team.

Qualifications

• Passion for delivering excellent client experience.
• Ability to work effectively in a team environment.
• Experience in fast-paced roles requiring quick responsiveness.
• Strong organizational abilities to manage multiple tasks.

Responsibilities

• Provide exceptional customer service while managing stock.
• Issue stock products and source supplier catalogues efficiently.
• Record and manage goods delivered into stock control systems.
• Conduct stock checks and maintain housekeeping standards.

Skills

Customer service excellence

Teamwork

Fast-paced work efficiency

Problem-solving

Attention to detail

Interpersonal communication

Organizational skills

Job description

Working days & hours

Thursday–Sunday, 8pm-6am.

As a front facing representative of RS Integrated Supply, you will be responsible for ensuring the Stores are maintained to a high standard and take full responsibility for the availability of products of which will be bought both effectively and efficiently to deliver savings to the Client.

What you will be doing:

• To consistently deliver exceptional customer service and maintain a professional and courteous relationship with the Client.
• To issue stock products to the Client.
• To source and make available supplier catalogues and product reference material for the Client.
• To expedite all outstanding purchase orders in a timely manner when required.
• To accurately and efficiently record goods delivered into the stock control system.
• To release products on back order for delivery to the Client.
• To confirm customer deliveries in a timely manner.
• To ensure approved documentation is accurately completed and authorised where necessary.
• To complete stock deliveries in line with Company standards (within one working day of receipt of goods).
• To conduct rotational stock checks.
• To record stock locations for new products required in store.
• To record stock adjustments and to action as appropriate.
• To maintain a high level of housekeeping in line with Company standards.
• To attend site meetings when required to discuss any issue(s) within store and to follow up appropriately.
• To carry out such other duties which are consistent with the nature and responsibilities of the job role.

What do I need to be successful?

If you have the following skills and experience, we want to hear from you:

• Delivery of excellent Client experience and satisfaction.
• Working in a team.
• Working in a Fast-paced environment with responsive action being applied efficiently and effectively to meet the needs of the Client.
• Strong problem-solving skills.
• Strong attention to detail with a high level of accuracy.
• Strong interpersonal and communication skills, both verbal and written.
• Strong organisational skills.

We are RS Integrated Supply.

Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses.

RS Integrated Supply is one of the world’s leading providers of Integrated Supply Solutions to manufacturing industries for the provision of MRO (indirect) products. Our portfolio consists of Procurement Services, Transactional Processing, Stores Management and Inventory Optimisation enabled by industry leading digital platforms. We deliver world class results to world class companies in industries such as Pharmaceuticals, Foods, Beverage, Automotive and Aerospace.

We are one team. We deliver brilliantly. We do the right thing. We make every day better. These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.

Together, we can make great things happen. Aim for amazing and beyond.