Store Operations Leader – Customer Experience & KPIs

Sainsbury's Supermarkets Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supermarket retailer is seeking a Customer and Trading Manager for their London Store Support Centre. You will lead daily operations, manage a team, and ensure superb customer service in a fast-paced environment. The ideal candidate has strong operational leadership skills and a proven track record of meeting or exceeding KPIs. This role offers numerous benefits including discounts and an annual bonus scheme.

Benefits

10% discount off shopping

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension contributions

Well-being support

Cycle to Work scheme

Qualifications

• Proven track record in delivering excellent customer service.
• Experience leading a team in a fast-paced environment.
• Success in meeting or exceeding KPIs.

Responsibilities

• Oversee daily store operations.
• Manage team performance and capabilities.
• Ensure efficient and safe customer service.

Skills

Brilliant customer service

Operational leadership skills

Performance management

Coaching and motivating teams

Job description

A leading supermarket retailer is seeking a Customer and Trading Manager for their London Store Support Centre. You will lead daily operations, manage a team, and ensure superb customer service in a fast-paced environment. The ideal candidate has strong operational leadership skills and a proven track record of meeting or exceeding KPIs. This role offers numerous benefits including discounts and an annual bonus scheme.