Store Manager - NEXT Southport

Costa; Sefton; On-site; GBP 35,000; Full time

Job summary

A leading coffee retailer is seeking a Store Manager for their Southport location. The role involves driving customer service excellence while managing a successful team. Candidates should possess strong leadership qualities, a drive for sales success, and the ability to enhance customer experiences. The position offers a competitive salary of up to £35,000, inclusive of bonuses and numerous employee perks including discounts and a pension scheme.

Benefits

Access to Coca-Cola share scheme

50% discount on food and drinks

Pension matching up to 10%

Incentive scheme with bonus potential

Qualifications

• Strong leadership skills with experience in managing and developing teams.
• Ability to create an engaging customer environment.
• Ambitious and forward-thinking with a customer-first approach.

Responsibilities

• Drive customer service culture to enhance Net Promoter Score (NPS).
• Create a welcoming setting for customers.
• Manage sales, profit, and team performance effectively.
• Train and develop teams.

Skills

Leadership

Customer service culture

Team management and development

Sales management

Ambition

Job description

Unit 2a, Meols Cop Retail Park, Fouls Lane, Southport, Merseyside, PR9 7RG, UK

Store Manager – NEXT, Southport Meols Cop Retail Park – Up to £35,000 per annum – Permanent

At Costa Coffee, we are what we craft. It’s about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day.

And as a Store Manager, you can too.

So, why Costa?

We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Access to the Coca-Cola share scheme including matched contributions
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to an amazing 10%
• “• Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)”

We’re passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Store Manager means so much more than running a store. It’s your chance to own something and really define your success – which means you’ll be:

• Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
• Creating the perfect setting that customers want to come back to again and again
• Taking ownership with brilliant management of sales, profit, our teams, and recognition
• Training and developing your team to become the best they can be

Who you are

We’re interested in your unique ingredients:

• A strong leader with experience managing and developing successful teams
• A forward-thinker with one eye on where we’re heading and the other on the bigger picture
• An ambitious character who wants to be part of our growth journey
• A brand ambassador dedicated to maintaining high standards

Unit 2a, Meols Cop Retail Park
Fouls Lane
Southport
Merseyside
PR9 7RG
UK

Reimagining coffee experiences to make a difference

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

“ Finding a company whose culture and values align to yours, and where your strengths are needed and appreciated, is probably the best tip for moving forward in your career.”