Store Leader: Customer Experience & Growth

Moss Bros Group; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading menswear retailer in Edinburgh is seeking a Store Leader to inspire and guide the team while ensuring excellent customer experiences and store performance. Successful candidates should have a strong background in retail management and be adept at using data to drive results. The role includes mentoring team members and overseeing operations to ensure high standards of customer service and achievement of KPIs. This position offers generous employee benefits including discounts and bonuses.

Benefits

70% employee discount

Generous bonus scheme

Cycle to work scheme

Discounted gym membership

Life insurance

Qualifications

• Experience in retail operations and customer service.
• Knowledge in data analytics to drive store success.
• Experience in creating diverse visual displays.

Responsibilities

• Lead store performance by inspiring and guiding team.
• Create an outstanding customer experience.
• Utilize sales data to inform interactions.
• Engage in recruitment processes for new team members.

Skills

Retail operations experience

Customer service knowledge

Data analytics

Visual merchandising

Fashion trends awareness

Job description

A leading menswear retailer in Edinburgh is seeking a Store Leader to inspire and guide the team while ensuring excellent customer experiences and store performance. Successful candidates should have a strong background in retail management and be adept at using data to drive results. The role includes mentoring team members and overseeing operations to ensure high standards of customer service and achievement of KPIs. This position offers generous employee benefits including discounts and bonuses.