Services Customer Care Centre Agent

Transfo Services; England; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A leading technology services company based in Warrington is seeking a Customer Care Centre Agent. This role is ideal for customer-focused professionals who thrive in a fast-paced environment. Responsibilities include answering calls, logging urgent breakdowns, and liaising with service teams. Candidates should have strong customer service experience and excellent communication skills. The position offers competitive pay, a bonus scheme, and hybrid working after training. Join us to enhance customer satisfaction and contribute to our team.

Benefits

Competitive salary

Bonus Scheme

28 Days Annual Leave

Pension Scheme

Employee Share Ownership Programme

Health & Wellbeing Support

Gym Flex

Qualifications

• Strong customer service experience, comfortable handling calls and solving customer issues.
• Excellent communication skills to build relationships quickly.
• Good organization and problem-solving skills.

Responsibilities

• Answer customer calls and log urgent breakdowns.
• Liaise with service engineers and customer success teams to resolve issues.
• Ensure SLAs are met.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Tools

SAP

Job description

Services Customer Care Centre Agent

Location - Warrington

Are you a customer-focused professional who thrives in a fast-paced environment? Do you enjoy solving problems and working with cross‑functional teams to deliver outstanding service? If so, this role could be a great fit for you.

At Schneider Electric, we’re looking for a Services Customer Care Centre (SCCC) Agent to join our team in Warrington. You’ll be the first point of contact for customers, handling urgent breakdowns, troubleshooting issues, and ensuring we meet our service commitments.

What You’ll Be Doing

• Answering customer calls, primarily from contracted customers, and logging urgent breakdowns.
• Liaising with service engineers and internal teams like Customer Success Managers to resolve issues.
• Ensuring SLAs (e.g. 4 hour and 6 hour response times) are met.
• Logging callouts via our BFS/BFO system to track customer interactions and maintain accurate records.
• Working in a fast‑paced environment where problem‑solving and decision‑making are key.
• Stay up to date on product knowledge, industry trends, and company updates to provide accurate and relevant information to customers.

What We’re Looking For

• Strong customer service experience. You should be comfortable handling calls and solving customer issues.
• Excellent communication skills. Clear, professional, and able to build relationships quickly.
• Good organisation and problem‑solving skills.
• SAP experience is helpful but not essential. We’ll provide training.
• Ability to work well in a team and adapt to a dynamic environment.

Working Hours & Flexibility

• 4 days on, 4 days off (12 hour shifts, 1 hour break)
• The role is based in Warrington (Gemini office), with hybrid working available after training.

What We Offer You

Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.

Apply Now

Submit your application online and take the next step in your career with Schneider Electric.

Equal Opportunity Employer

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, colour, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.

We uphold the highest standards of ethics and compliance and believe that trust is a foundational value. Our Trust Charter is our Code of Conduct. You can find more about our Trust Charter here.