Service Support Specialist

Sci Corp; Sefton; On-site; GBP 20,000 - 28,000; Part time

Job summary

A compassionate service provider in the United Kingdom is seeking a part-time Service Support Specialist. This role requires individuals to provide exemplary customer service following the loss of a loved one, requiring strong empathy and communication skills. Responsibilities include coordinating funeral arrangements, communicating with families, and assisting with various tasks involved in service delivery. Candidates should have at least 2 years of experience in customer service and a valid driver's license.

Qualifications

• 2 years of experience in an office clerical or customer service capacity required.
• Ability to work beyond standard business hours including weekends.
• Funeral industry experience preferred but not required.

Responsibilities

• Provide exemplary customer service to client families.
• Coordinate with funeral directors to meet customer needs.
• Assist with dressing and preparing the deceased for viewing.

Skills

Customer service

Compassion

Communication

Problem solving

Education

High School diploma or equivalent

Tools

Computers

Job description

Service Support Specialist (part-time) page is loaded## Service Support Specialist (part-time)locations: NC - Southporttime type: Part timeposted on: Posted Yesterdayjob requisition id: Req.157943Our associates celebrate lives. We celebrate our associates.This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed.**JOB RESPONSIBILITIES*** Meets regularly with Funeral Director(s) to ensure customer needs are met* Frequently communicates with families to coordinate activities* Takes first calls and dispatches removal teams* Collects vital information, files death certificates and insurance claims* Schedules appointments for Funeral Directors* Designs and prints memorials; creates, scans, and corrects arrangement documents* Orders merchandise, flowers, urns* Schedules services including coordinating with churches, cemeteries and staff* Assists with setting up funeral/visitation areas and take down* Assists during funeral services and events* Assists with dressing, casketing and preparing the deceased for viewing* Transport human remains to the Crematory facility* Delivers ashes from Crematory to Funeral Home* Assists with removals* May be required to ensure company vehicles are clean and fueled, prior to and after services* Adheres to all Company and Regulatory requirements* Performs other administrative duties for the location when time permits**MINIMUM Requirements****Education*** High School diploma or equivalent**Certification/License*** Good driving record and valid driver’s license**Experience*** 2 years of experience in an office clerical or customer service capacity required* Experience working in a customer-focused and fast-paced professional environment required* Funeral industry experience preferred but not required**Knowledge, Skills and Abilities*** Strong knowledge of computers and software* Above average communication skills* High level of compassion and integrity* Problem solving skills* Ability to multi task and set priorities* Ability to maintain confidentiality* Ability to work beyond standard business hours including weekends* Detail oriented* Professional team player* Pro-actively seeks out tasks* Motivated, enthusiastic work ethic**Work CONDITIONS**When considering the work hours associated with this job, the following factors may apply:## ## Work Environment* Mostly works indoors during all seasons and weather conditions* Occasional work outdoors* Limited amount of local and/or multiple location traveling required* Professional dress is required when in contact with families## ## Work Postures* Sitting continuously for many hours per day, up to 6 hours per day* Occasional periods of time standing, up to 3 hours per day* Climbing stairs to access buildings## Physical Demands* Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage* Ability to lift up to 20 pounds## ## Work Hours* Working beyond “standard” business hours as the need arisesPostal Code: 28461Category (Portal Searching): OperationsJob Location: US-NC - Southport