Service Support Administrator – Feltham

Makita UK; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global leader in power tools seeks a detail-oriented Service Support Administrator in Greater London. You will provide essential administration and warehouse support to ensure smooth operations within the Service Centres. Key responsibilities include managing repair jobs using ERP systems, responding to customer queries, and maintaining compliance with policies. The ideal candidate demonstrates strong administrative skills and is proficient in Microsoft Office. This role offers competitive salaries and opportunities for career development.

Benefits

Competitive salary

Ongoing training and development

Supportive working environment

Qualifications

• Detail-oriented with a commitment to continuous improvement.
• Proactive, reliable, customer-focused, adaptable, and a team player.
• Awareness of Health & Safety standards.

Responsibilities

• Provide administration support for the Factory Service Centres.
• Create and manage customer repair jobs on the ERP system.
• Prepare and follow up on repair job quotations.
• Respond promptly to service-related queries.
• Pick spare parts and pack repair jobs for dispatch.

Skills

Strong administrative skills

Effective communication skills

Proficient in Microsoft Office

Good organizational and time management abilities

Tools

ERP systems

Job description

Location: Feltham

Job Type: Full-Time – onsite

Job Profile

We are looking for a Service Support Administrator to provide essential administration and warehouse support to our service department. This role is key to ensuring smooth operations within our Factory Service Centres and delivering excellent customer service.

If you’re ready to take on a dynamic, hands‑on role with a leading global brand, we’d love to hear from you!

Why Join Makita UK?

• A Brand You Can Trust: Join a global leader in high-performance power tools and outdoor equipment.
• Career Development: We believe in developing our people. With Makita, you’ll have access to ongoing training, career growth opportunities, and support to help you reach your full potential.
• Work-Life Balance: We offer competitive salaries, benefits, and the opportunity to work with a team that values collaboration and flexibility.
• Be Part of the Team: Our culture is innovation, and a commitment to excellence—everything we do is driven by our commitment to our customers and products.

If you are detail-oriented, committed to continuous improvement, we want to hear from you!

What You Will Be Doing

• Provide administration support for the Factory Service Centres.
• Create and manage customer repair jobs on ERP system within agreed timescales.
• Prepare and follow up on repair job quotations.
• Maintain the ASA database and FSC daily/monthly reporting data.
• Respond promptly to service-related queries.
• Upload labour information on the Makita Warranty Claim system.
• Pick spare parts and pack repair jobs for dispatch.
• Ensure compliance with Health & Safety and Environmental policies.
• Contribute to a culture of continuous improvement and follow department processes.

What We Are Looking For

• Strong administrative skills with excellent attention to detail.
• Good organizational and time management abilities.
• Proficient in Microsoft Office (Excel, Word) and ERP systems.
• Effective communication skills for handling customer queries.
• Ability to prioritize and manage time‑critical tasks.
• Awareness of Health & Safety standards.
• Desirable: Experience in service centre or repair administration, knowledge of spare parts management, and familiarity with warranty claim systems.
• Personal Attributes: Proactive, reliable, customer‑focused, adaptable, and a team player.

What We Offer

• Competitive salary and performance‑based incentives.
• Ongoing training and development opportunities to help you succeed in your role.
• A supportive and dynamic working environment with the chance to work alongside a passionate and experienced team.
• The opportunity to represent a market‑leading brand in a growing sector.

Ready to take the next step? Apply now and join a team committed to excellence and innovation.

Apply now by sending your CV and cover letter. We look forward to hearing from you!

Makita UK Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.