Service Operations Lead - Customer Support & Efficiency

KION Group; Warrington; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading global logistics company in Warrington is seeking a Service Coordinator Team Leader to oversee the Service Administration team, ensuring high-quality support services and operational efficiencies. The ideal candidate will enhance customer satisfaction through effective team management and incident resolution. This full-time role emphasizes process improvements and adherence to quality standards.

Qualifications

• Experience in managing a service administration team.
• Ability to provide quality customer service.
• Familiarity with Health & Safety and Environmental procedures.

Responsibilities

• Ensure provision of high-quality support services to customers.
• Supervise and manage the Service Administration team.
• Deliver operational efficiencies and process improvements.
• Act as the first point of escalation for incidents.

Skills

Customer satisfaction management

Response time optimization

Quality systems knowledge

Incident management

Job description

A leading global logistics company in Warrington is seeking a Service Coordinator Team Leader to oversee the Service Administration team, ensuring high-quality support services and operational efficiencies. The ideal candidate will enhance customer satisfaction through effective team management and incident resolution. This full-time role emphasizes process improvements and adherence to quality standards.