Service Manager

Ernest Doe & Sons Limited; Littleport; On-site; GBP 80,000 - 100,000; Full time

Job summary

A regional agricultural service company in Littleport is seeking a service manager to oversee the Service department. This role requires strong knowledge of agricultural engineering and previous management experience, ensuring efficient operations and effective staff management. The ideal candidate will demonstrate excellent communication skills, a proactive problem-solving approach, and the ability to manage customer expectations effectively. The position offers a competitive salary, a company vehicle, and various benefits.

Benefits

32 days holiday including bank holidays

Company vehicle

Workplace pension

Life assurance

Company store discount

Employee sick pay scheme

Flu jabs

Employee referral scheme

Qualifications

• Strong knowledge of the agricultural engineering sector is essential.
• Previous management or supervisory experience is desirable.
• Excellent communication skills to deal with customers effectively.

Responsibilities

• Oversee the efficient running of the Service department.
• Manage existing service staff and customer relations.
• Ensure effective communication between management and technicians.

Skills

Knowledge of agricultural engineering

Management experience

Communication skills

Problem-solving skills

Ability to multitask

Job description

Reporting directly to the branch manager, you will be responsible for the efficient running of the Service department, covering agricultural and some horticultural machinery. You will also be responsible for the organisation and management of the existing service staff, customer relations and departmental profitability, whilst maintaining effective and accurate communication between management, customers and technicians.

Responsibilities

• Strong knowledge of the agricultural engineering sector; key knowledge of CNH products, New Holland and Case equipment would be very advantageous.
• Previous management or supervisor experience is desirable as this is a busy service department.
• Directing, mentoring and overseeing the work of the technicians at the Branch.
• Familiarity with profit/loss, KPI targets and manufacturer warranty systems is key.
• Excellent communication skills with the ability to deal diplomatically with customers during busy periods both verbally and in writing.
• Be organised and have the ability to multitask efficiently.
• Can deal with staff related matters confidently and in line with Company procedures.
• Proactive and methodical approach to problem solving.
• Ability to communicate effectively to all levels of the business.
• Act with discretion when dealing with matters of a confidential nature.
• Ability to manage customer expectations without overcommitting.
• Able to work alone and on your own initiative.
• Maintain a good general level of health and fitness.
• Good general appearance as customer facing role.

Job Details

• Job Category: After Sales Support
• Job Type: Permanent, Full Time
• Job Location: Littleport
• Reference No.: WS2273

Additional Information

Start Date: Immediate, subject to successful candidates notice period

Hours: 42 hrs. per week – 8am to 5.30pm Monday to Friday (1-hour unpaid lunch). Additional hours may be required to include alternate Saturdays and peak times.

Salary: Competitive – dependent on experience plus company vehicle and profit-related bonus.

Benefits: 32 days holiday (inc bank holidays), company vehicle, workplace pension, life assurance (2 x salary), company store staff discount, company sick pay scheme, flu jabs and employee referral scheme.