Service Engineer - Packaging Machinery

WestRock Company; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading global packaging company in the United Kingdom is seeking a Field Service Technician. In this role, you will ensure the safe operation of high-speed packaging machines, conduct installations, and provide maintenance support. Ideal candidates will have 3 to 5 years of experience with electro-mechanical machinery and proficiency in PLCs. The role may require travel, and fluency in English is essential. A strong focus on customer service and a proactive approach to troubleshooting is necessary.

Qualifications

• 3 to 5 years experience with electro-mechanical machinery.
• Knowledge of PLCs and Mechatronic systems.
• Willingness to travel for work.

Responsibilities

• Ensure safe operation and maintenance of packaging machines.
• Install and commission new machines for customers.
• Proactively monitor machine performance and maintenance.
• Improve knowledge of customer operators and maintainers.
• Troubleshoot electrical and mechanical faults.

Skills

Installing machinery

Maintaining machinery

Repairing machinery

PLC knowledge

Customer orientation

Problem-solving

Job description

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber‑based packaging forward.

Job Purpose

This role is primarily about supporting our customers in the United Kingdom and occasionally overseas and ensuring that their Smurfit Westrock high speed packaging machines are maintained in excellent condition and run at >98% efficiency.

The Field Service Technician is responsible for the safety, installation, commissioning, maintenance, and repair of Smurfit Westrock packaging equipment in use at our customer's sites.

They ensure that we always work safety and are actively involved in the continuous improvement of our work practices as well as implementing projects.

Role Responsibilities

• Ensuring the safe operation and maintenance of Smurfit Westrock machines
• Installation, commissioning, and customer acceptance of new machines
• Proactively monitoring machine performance and intervening to ensure maximum efficiency
• Proactively managing scheduled maintenance of machines entrusted to you (actively looking for and resolving problems before they become issues for our customers)
• Assessing machine mechanical wear and conducting the planned replacement worn components
• Improve the knowledge and skills of customer operators and maintainers and creating Standard Operating Procedures (SOPs) where needed.
• Actively involved with the team to improve our own work practices
• Troubleshooting electrical and mechanical faults and quickly escalating to colleagues when required
• Ensuring that the correct tools, spare parts and consumables are available
• Input to the continuous improvement of Smurfit Westrock’s machine design

Knowledge, Skills, Experience

• Ideally 3 to 5 years’ experience of installing, maintaining, and repairing electro‑mechanical machinery
• Knowledge and practical experience of PLCs and Mechatronic systems
• Independent, customer-oriented way of working
• Performance-oriented thinking and acting
• Willingness to challenge “we have always done it like this” thinking
• Willingness to travel
• Language: English (Another European language is a plus)
• Project management experience is a plus
• LEAN and Six Sigma experience is a plus

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.