Service Delivery Analyst - Insurance

Verisk; City of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading data analytics company seeks a proactive Service Delivery Analyst in London to support technology delivery in the insurance sector. Ideal candidates have London market insurance experience and strong communication skills. Responsibilities include liaising with technical teams, monitoring service performance, and supporting incident management. This role offers an opportunity to bridge business and technology while contributing to service improvements.

Benefits

Work flexibility

Training and coaching opportunities

Inclusivity and diversity initiatives

Qualifications

• Experience in the London insurance market (Lloyd’s, brokers, underwriters, MGAs).
• Familiarity with ITIL processes or service delivery frameworks.
• Ability to interpret technical issues for non-technical audiences.

Responsibilities

• Act as a liaison between technical teams and insurance stakeholders.
• Monitor and report on service performance, SLAs, and KPIs.
• Support incident and problem management processes.

Skills

Service delivery experience in London insurance market

Strong communication skills

Stakeholder management

Tools

ServiceNow

Jira

Job description

Overview

Service Delivery Analyst - Insurance, London, Verisk. We’re seeking a proactive and adaptable Service Delivery Analyst to join our London-based team supporting technology delivery across the insurance sector. This is a fantastic opportunity for someone with London market insurance experience—whether from a QA, customer-facing, or support background—who’s passionate about improving service outcomes and bridging the gap between business and technology.

Responsibilities

• Act as a liaison between technical teams and insurance stakeholders to ensure smooth service delivery.
• Monitor and report on service performance, SLAs, and KPIs.
• Support incident and problem management processes, ensuring timely resolution and communication.
• Collaborate with QA teams, developers, and business users to identify and implement service improvements.
• Assist in onboarding new clients or systems, ensuring seamless integration and support.
• Maintain documentation and contribute to knowledge base articles for internal and client use.

Qualifications

What We’re Looking For

• Service delivery professionals with London markets insurance experience
• QA Analysts with exposure to insurance systems and service workflows
• Customer-facing insurance professionals who’ve worked closely with technology teams or supported digital platforms

Essential Skills & Experience

• Experience in the London insurance market (Lloyd’s, brokers, underwriters, MGAs, etc.).
• Strong communication and stakeholder management skills.
• Familiarity with ITIL processes or service delivery frameworks.
• Ability to interpret technical issues and translate them for non-technical audiences.
• Comfortable working in fast-paced, regulated environments.

Desirable

• Experience with service management tools (e.g., ServiceNow, Jira).
• Exposure to digital transformation or system migration projects.
• Certifications in ITIL, Agile, or similar methodologies.

About Us

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster. At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. Verisk is an equal opportunity employer, and we consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk is 7,000 people strong and is committed to learning, caring and results, inclusivity and diversity as top priorities.

Evidence of our workplace culture and recognition: Great Place to Work®, outstanding workplace culture in the US, UK, Spain, and India; The Wall Street Journal’s Best-Managed Companies; Forbes World’s Best Employer and Best Employer for Women. For more information, visit our Careers page.

Verisk Businesses

Underwriting Solutions; Claims Solutions; Property Estimating Solutions; Extreme Event Solutions; Specialty Business Solutions; Marketing Solutions; Life Insurance Solutions; Verisk Maplecroft. These solutions help clients manage risk, perform analytics, and improve operations across the insurance lifecycle.