Service Contracts Specialist

Msx International; Coventry; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading automotive services provider in Coventry is seeking a Service Contracts Specialist to manage service contract systems, ensure customer satisfaction, and drive revenue growth. The successful candidate will have strong analytical skills, a results-oriented approach, and experience in project management. This full-time position offers a salary of up to £45,000 per year along with benefits such as 25 days of annual leave and life assurance.

Benefits

25 days annual leave

Life Assurance

Qualifications

• Business & Results focused.
• Customer focused approach.
• Ability to manage and analyse complex data.
• Creative with an ability to find innovative solutions.
• Ability to work on own initiative and collaborate with internal departments.
• Confident in communication with people of all levels.
• Knowledge of service contracts and extended warranty systems.
• Knowledge of Marketing tools & CRM processes.
• Knowledge of the Aftermarket activity and structure.
• Good knowledge of OEM Service programmes.
• Experience of project management.

Responsibilities

• Manage service contracts systems to ensure integrity of information.
• Manage tactical offers and promotions with brands.
• Provide support to internal departments and partners.
• Calculate and propose changes to contract pricing.
• Distribute monthly management reporting to customers.
• Evaluate contract sales for identifying opportunities.
• Support development of new product offerings.
• Drive growth in Service Contract Profitability and Customer Satisfaction.

Skills

Organization

Time Management

Communication

Computer Literacy

Self-Motivated

Strong Analytic Skills

Job description

Join to apply for the Service Contracts Specialist role at MSX International

The purpose of the role is to ensure that all Contracts characteristics, systems and processes meet the requirements of the Brands in order to deliver the commercial objectives for service contracts in terms of volume, profitability and customer retention.

Responsibilities

• Manage the service contracts systems in the UK to ensure integrity of information within, as it is essential to the sales of service contracts and achievement of commercial objectives
• Manage tactical offers and special promotions with the brands to ensure revenue and margin objectives, whilst still being competitive. Provide insight and feedback to support this activity
• Provide day to day support and resolution to internal departments, Retailer networks, banking partners and leasing partners for all contract and extended warranty queries
• Using insight and market intelligence, calculate, define and propose changes to contract pricing and product in order to ensure competitiveness, influence sales and optimise margins
• Ensure regular and consistent distribution of monthly management reporting to customers, both internal and external
• Evaluate contract sales and penetration levels to enable the identification of opportunities and concerns. Subsequently, define solutions and costings to the required deadlines
• Using system knowledge, contract sales performance and market intelligence, support the development of new product offerings in order to optimise sales opportunities and increase margins and sales
• Growth in Service Contract Profitability, Volumes & % Penetration of Vehicle Sales across all Stellantis Brands
• Improvement in Aftersales Customer Satisfaction and customer retention
• Growth of parts revenue and margin across all parts ranges
• Improvement in workshop metrics - absorption, efficiency utilisation, parts sold per repair order
• Improvement of Retailer engagement in Workshop Programmes
• Support the groups ambitions and objectives for electrification

Qualifications

• Business & Results focused
• Customer focused approach
• Ability to manage and analyse complex data
• Creative with an ability to find innovative solutions
• Ability to work on own initiative and collaborate with internal departments, suppliers and retailers as required
• Confident in communication with people of all levels
• Knowledge of service contracts and extended warranty systems and processes
• Knowledge of Marketing tools & CRM processes
• Knowledge of the Aftermarket activity and structure
• Understanding of aftersales and workshop systems and processes
• Good knowledge of OEM Service programmes and activity
• Experience of project management

Skills

• Organization: Keeps track of projects, tasks and important information; Meets deadlines and carries out duties efficiently and effectively.
• Time Management: Efficiently manages schedules and deadlines, while remaining flexible to short‑notice or ad‑hoc requests from senior management. Efficiently plans and organizes tasks while working independently. Manages multiple priorities, and delivers results on time.
• Communication: Has strong verbal and written communication skills to convey ideas and strategies; Updates clearly to both internal teams and external stakeholders.
• Computer Literacy: Can operate within the full Microsoft Office application, including PowerPoint, Word, and Excel.
• Self‑Motivated: A self‑starter; seeks feedback on ways to increase performance; takes advantage of opportunities to build new skills and capabilities.
• Strong Analytic Skills: Collects, interprets, and analyzes data to extract valuable insights and trends. Measures effectiveness and makes data-driven recommendations for improvement.

Compensation & Benefits

• Up to £45,000 per year
• 25 days annual leave per year
• Life Assurance

Additional Information

• Seniority level: Associate
• Employment type: Full‑time
• Job function: Administrative and Customer Service
• Industry: Motor Vehicle Manufacturing