Service Analyst

Co-op Digital; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job description

Service Analyst
Up to £40,000 plus great benefits (Work Level 6A)
Manchester City Centre (hybrid working)

Please be aware there is a requirement for you to be part of the on-call rota for this role, including weekends and bank holidays.

We’re looking for a Service Analyst to join us in Manchester to help deliver on continual improvement opportunities for our products and services, making sure they’re designed, built, and operated to a high level of quality; contributing to our vision of ‘co-operating to build more value for our member-owners every day’. In this role you’ll work in a hybrid way – splitting your time between home and the office.

What you’ll do

• Support the delivery of defined change management processes, taking into account the available resources and capacity within the team
• Provide support to day-to-day operations, helping manage major incidents and perform routine health checks within the product team
• Carry out performance reviews alongside our Product teams and third party suppliers and integrate with problem management processes
• Collaborate with our Delivery Managers to drive service readiness projects and implement service management principles

This role would suit people who have

• Experience working in an agile, collaborative environment
• An ITIL foundation qualification or the ability to demonstrate a depth of knowledge across multiple ITIL processes
• The ability to prioritise your workload based on changes to business needs
• A good understanding of any appropriate technology and its relevance to the business

Why Co-op?

If you’ve got the skills and experience we’re looking for, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). You’ll also get:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• Grocery Aid – 24/7 access to a range of emotional, financial, and practical support services for you and your family

Building an inclusive work environment

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.

As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.