Service Advisor

Vertu Motors plc; York and North Yorkshire; On-site; GBP 31,000; Full time

Job summary

A leading motor retailer in York and North Yorkshire is seeking a Service Advisor to manage customer relationships and ensure outstanding service levels. Responsibilities include setting customer expectations, upselling products, and maintaining communication. Candidates must have customer-facing experience, strong communication skills, and the ability to thrive in a fast-paced environment. The role offers a competitive salary of £30,900 along with extensive benefits including 25 days of holiday, training opportunities, and access to rewards platforms.

Benefits

25 days holiday rising with length of service

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Previous customer-facing service experience is essential.
• Ability to work in a fast-paced environment.
• Experience in upselling additional products is beneficial.

Responsibilities

• Act as the relationship manager between the customer and the workshop.
• Set customer expectations and maintain communication throughout the service.
• Upsell additional products and follow up for customer satisfaction.

Skills

Customer focus

Communication skills

Relationship maintenance

Job description

Vertu BMW York

Here at Vertu BMW York we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.

We are offering a £30,900 basic salary plus company benefits.

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – it's about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.

You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, upselling additional products and follow-up with the customer to ensure they are happy with the work carried out.

For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.

Previous experience within the role would be beneficial but is not essential.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

Apply today to be considered for this vacancy.

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.

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