Senior Technical Support Engineer

AnaVation LLC; Belfast; On-site; GBP 42,000 - 67,000; Full time

Job summary

A leading software company is seeking a Senior Technical Support Engineer in Belfast. The ideal candidate will have over 5 years of experience and advanced knowledge in system administration, software automation, and customer relations. This role involves solving infrastructure issues and collaborating with various teams to ensure software is delivered efficiently. The annual salary ranges from £42,850 to £66,450, and opportunities for professional growth are provided.

Qualifications

• 5+ years of experience in relevant fields.
• Advanced knowledge in software automation and DevOps systems.
• Strong ability to manage customer relations.

Responsibilities

• Solve system, application, and infrastructure problems.
• Collaborate with Professional Services, Sales, Engineering, and Product teams.
• Help customers to deliver software faster and reliably.

Skills

System Administration

Software Automation

Customer Relations

Problem-solving

Education

Technical degree (CS/IT/Eng/ITSec)

Tools

Puppet

Windows Systems

PowerShell

Job description

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.

With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.

We are looking for a Senior Technical Support Engineer to join our team! The ideal Engineer is a blend of DevOps, System Admin, and Support Engineer. It's a tremendous opportunity to be on the leading edge of automation trends and to see how companies in every industry approach automation and utilize our products.

As part of the team, you will work with our customers to solve system, application, and infrastructure problems and provide solutions that help our customers deliver software faster and more reliably. You will work closely with our Professional Services, Sales, Engineering, and Product teams to make our customers drive success with Perforce solutions.

Qualifications

• 5+ years of experience & related education
• Highly proficient System Administration knowledge.
• Advanced understanding of software automation and DevOps systems.
• Awareness and understanding of related emerging technologies and practices.
• Excitement about working with the Puppet Enterprise and Open-Source community
• Passion for problem-solving
• Technical degree (CS/IT/Eng/ITSec) or equivalent experience
• Strong customer relations & interpersonal skills
• Demonstrated experience with clients and internal resources in face-to-face, telephone, virtual meetings and the ability to work and interact as a member of a group or team
• Requires logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Applicants with Puppet Certification are a plus

Preferred but not required

• Programming skills (Ruby, Python, Perl, PowerShell, Bash, etc.)
• Experience working with Puppet Enterprise or Puppet Open Source. (Puppet 4 or anything more recent)
• Windows systems administration experience, including Microsoft PowerShell
• Large scale infrastructure experience
• Knowledge of data center management, systems management, and monitoring, networking & security
• Technical Support experience in an open source/enterprise software company

£42,850 - £66,450 a year

Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.

If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!

www.perforce.com

EOE & Belonging Statements | Perforce Software