Senior SaaS Customer Success Manager — Remote UK

Jonas Software; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading software company in the UK seeks a Customer Success Manager to enhance client retention, satisfaction, and growth. Candidates should have experience in Customer Success within a SaaS environment, strong people management skills, and the ability to drive process improvements. Interested individuals should be proactive and results-driven, ready to collaborate with cross-functional teams to deliver outstanding customer experiences.

Qualifications

• Proven experience in Customer Success, Account Management, or Operations within a SaaS or technology environment.
• Strong management skills across cross-functional teams.
• Demonstrated success in improving customer satisfaction and revenue growth.

Responsibilities

• Lead the Customer Success approach for world-class support.
• Drive initiatives for customer adoption and advocacy.
• Develop and execute the annual customer success plan.

Skills

Customer Success Management

Data Analysis

Cross-functional Collaboration

CRM Systems

Microsoft Excel

Job description

A leading software company in the UK seeks a Customer Success Manager to enhance client retention, satisfaction, and growth. Candidates should have experience in Customer Success within a SaaS environment, strong people management skills, and the ability to drive process improvements. Interested individuals should be proactive and results-driven, ready to collaborate with cross-functional teams to deliver outstanding customer experiences.