Senior SaaS Customer Success Manager - Growth & Adoption

AnaVation LLC; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading global tech company in the UK is looking for a Senior Customer Success Manager. This role involves partnering with customers, managing relationships, and ensuring their long-term success with the platform. Candidates should have SaaS experience, strong communication skills, and a passion for helping customers achieve their goals. The company offers flexible working arrangements, competitive salary, and numerous perks such as subsidised fitness programs and team events.

Benefits

Equity with high growth potential

Flexible working arrangements

Access to professional training and development

In-house Culinary Crew

Wellbeing initiatives

Quarterly celebrations and team events

Pet-friendly offices

Qualifications

• Experience as a Customer Success Manager for a SaaS product.
• Deep experience in construction, manufacturing, logistics, or infrastructure.
• Ability to coach and mentor others.

Responsibilities

• Manage a book of business ensuring retention and growth.
• Identify growth opportunities and solve problems creatively.
• Build and maintain strong customer relationships.

Skills

Customer Success Management

Persuasion and presentation skills

Active listening

Data analysis and leveraging

Job description

A leading global tech company in the UK is looking for a Senior Customer Success Manager. This role involves partnering with customers, managing relationships, and ensuring their long-term success with the platform. Candidates should have SaaS experience, strong communication skills, and a passion for helping customers achieve their goals. The company offers flexible working arrangements, competitive salary, and numerous perks such as subsidised fitness programs and team events.