Senior Manager Student Wellbeing

Advanced Personnel Management; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A higher education institution is looking for a Senior Manager, Student Wellbeing to lead a multidisciplinary team focused on mental health support and crisis management. The role involves overseeing critical incident responses and designing inclusive wellbeing programs. Ideal candidates will have qualifications in Social Work or Psychology, experience in case management, and strong leadership skills. This is an ongoing full-time position based in Kensington with a hybrid work model available.

Benefits

Three additional gifted leave days

Tuition discounts at UNSW Sydney

Discounted fitness passport membership options

Qualifications

• Registered with AASW or AHPRA required.
• Experience in mental health leadership and compliance.
• Strong track record in team leadership.

Responsibilities

• Lead multidisciplinary team for mental health support.
• Oversee critical incident and crisis responses.
• Design and implement wellbeing programs.

Skills

Leadership

Crisis intervention

Case management

Communication

Education

Qualifications in Social Work or Psychology

Job description

You are applying for the position of Senior Manager Student Wellbeing for company UNSW College. Please fill in your details below to submit an application for this position.

This position is located in: Kensington L5

• Ongoing full time position
• Hybrid work model available
• 15 minutes lightrail to Central station

As the Senior Manager, Student Wellbeing, you will lead a multidisciplinary team delivering mental health support, early intervention programs, crisis and risk management, and case management services. You will shape proactive wellbeing initiatives, enhance resilience‑building programs, and maintain strong referral pathways for students with complex needs or disabilities.

A critical part of this role includes leadership of our Under 18 and Student Accommodation teams, ensuring all practices align with ESOS, National Code and HESF requirements. You will also act as the senior escalation point for welfare emergencies and critical incidents, coordinating timely and professional responses across UNSW College.

Key responsibilities

• Providing strategic and operational leadership across Student Wellbeing, U18 and Accommodation services.
• Overseeing critical incident and crisis responses, including after‑hours escalation.
• Designing and implementing inclusive, evidence‑based wellbeing programs.
• Managing mental health assessments, referral pathways and case management processes.
• Ensuring regulatory compliance across all wellbeing operations, reporting and documentation.
• Building strong partnerships with UNSW Health, Security, Psychology & Wellness, Equitable Learning Services and other stakeholders.
• Delivering insights, reporting and recommendations that inform organisational strategy.

About You

You are an experienced wellbeing or mental health leader with qualifications in Social Work or Psychology (AASW or AHPRA registration required). You bring expertise in case management, crisis intervention, student wellbeing, and compliance in a higher‑education or similar setting. You’re a confident communicator and have a strong track record in leading teams and working across organisations, through complex and fast‑paced situations with professionalism and empathy.

Why Join Us?

• A bright, modern workspace in Kensington, just 15 minutes from Central
• A collaborative culture that celebrates your milestones and achievements
• Three additional gifted leave days at the end of the year
• Professional development opportunities, including tuition discounts at UNSW Sydney
• Discounted fitness passport membership options
• Hybrid working for balance and flexibility

To apply

Please provide the following by Sunday 04 January 2026:

• A resume
• A brief 1-2 page cover letter addressing the selection criteria

Questions

[e-mail]

Please note UNSW College is closed for the end of year holidays from COB Tuesday 23/12/25 until Sunday 04/01/2026. The jobs inbox will not be monitored during this period.