Senior IT Support Analyst — End-User & AV/VC Expert

Trainline International Limited; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A technology company is seeking a Senior IT Support Analyst to enhance their Workplace Technology team in London. The successful candidate will manage ticket resolutions, support end-user computing, and ensure high availability of services. Ideal applicants will have experience in IT support, strong customer service skills, and familiarity with both Windows and Apple environments. This role offers opportunities for career growth and comes with strategies focused on team collaboration and process automation.

Benefits

Private Healthcare

Dental Insurance

Generous Work from Abroad Policy

2-for-1 Share Purchase Plans

Extra Festive Time Off

Qualifications

• Dynamic and proactive approach to IT support.
• Exceptional customer service focus on employee experience.
• Knowledge of Networks, TCP/IP, DNS, DHCP.

Responsibilities

• Manage ticket lifecycle and monitor dashboard.
• Proactive incident resolution within SLA.
• Provide technical support for internal events.

Skills

Customer Service

Troubleshooting

Technical Documentation

Tools

Windows 11

Apple Ecosystem

JAMF Pro

Microsoft Azure

M365

Job description

A technology company is seeking a Senior IT Support Analyst to enhance their Workplace Technology team in London. The successful candidate will manage ticket resolutions, support end-user computing, and ensure high availability of services. Ideal applicants will have experience in IT support, strong customer service skills, and familiarity with both Windows and Apple environments. This role offers opportunities for career growth and comes with strategies focused on team collaboration and process automation.