London IT Support Analyst: Tier 1/2, End-User Focus

NorthMark Strategies LLC; Greater London; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Generous Pension Scheme

Annual Leave of 27 days

Wellbeing benefits

Job summary

A multi-strategy investment advisory firm in London seeks an IT Support Analyst to provide Tier 1 and occasional Tier 2 support. The role includes managing end-user devices, escalating complex issues, and ensuring prompt resolution of IT incidents. Candidates should have 1-3 years of experience, strong communication skills, and technical proficiency in areas such as Microsoft 365 and Active Directory. The position offers a dynamic work environment with various employee benefits including health coverage and pension plans.

Qualifications

• 1-3 years of experience providing endpoint and infrastructure support.
• Strong attention to detail with a service-oriented mindset.
• Enjoy working in a fast-paced environment.

Responsibilities

• Provide Tier 1 and 2 support for office devices and technology.
• Physically set up workstations, laptops, and smartphones.
• Track and resolve incidents and service requests promptly.

Skills

End-user support

IT troubleshooting

Active Directory

Microsoft 365

Communication skills

ServiceNow

Tools

Powershell

Ticketing systems

RMM solutions

Job description

A multi-strategy investment advisory firm in London seeks an IT Support Analyst to provide Tier 1 and occasional Tier 2 support. The role includes managing end-user devices, escalating complex issues, and ensuring prompt resolution of IT incidents. Candidates should have 1-3 years of experience, strong communication skills, and technical proficiency in areas such as Microsoft 365 and Active Directory. The position offers a dynamic work environment with various employee benefits including health coverage and pension plans.