Senior Flex Account Manager - Hybrid & Remote Energy

Shell Philippines Exploration B.V; Milton Keynes; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading energy provider in the United Kingdom seeks an experienced Senior Flex Account Manager for their Milton Keynes office. You will manage strategic relationships with key customers and ensure positive experiences with Shell Energy UK. The role combines desk work with hybrid working conditions, requiring excellent customer service skills, analytical abilities, and attention to detail. Successful candidates will possess significant experience in account management and strong market knowledge, contributing to over £15m in annual contract revenue across various sectors.

Benefits

Flexible working hours

Annual performance-related salary increase

Paid parental leave

Qualifications

• Significant experience in customer service or account management role.
• Strong I&C energy market knowledge.
• Ability to build successful relationships.

Responsibilities

• Manage all customer service and operational aspects of the relationship.
• Deliver expected contract cash flow and margin retention.
• Conduct customer onboarding and manage invoice preparation.

Skills

Customer service experience

Interpersonal skills

Attention to detail

Analytical skills

Communication skills

Tools

Junifer CRM

Job description

A leading energy provider in the United Kingdom seeks an experienced Senior Flex Account Manager for their Milton Keynes office. You will manage strategic relationships with key customers and ensure positive experiences with Shell Energy UK. The role combines desk work with hybrid working conditions, requiring excellent customer service skills, analytical abilities, and attention to detail. Successful candidates will possess significant experience in account management and strong market knowledge, contributing to over £15m in annual contract revenue across various sectors.