Senior Customer Communications Specialist – Hybrid (Stratford)

NFU Mutual Group; Metropolitan Borough of Solihull; Hybrid; GBP 46,000 - 55,000; Full time

Job summary

A leading financial services provider in the UK is seeking a Senior Customer Communication Document Specialist for a 12-month fixed-term contract. This role involves coordinating customer documentation for a major transformation program, utilizing strong stakeholder management and copywriting skills. The job offers hybrid working arrangements and a competitive salary of up to £55,000 plus benefits, including a 17.5% annual bonus. Candidates should have significant experience in financial services and a focus on customer needs.

Benefits

Annual bonus (up to 17.5% of salary)

Contributory pension scheme

25 days annual leave plus bank holidays

Family Friendly policy

Access to savings at High Street brands

Health and wellbeing plan

Employee Volunteering opportunities

Life Assurance cover of 4 x salary

Employee discounts on insurance policies

Salary sacrifice employee car scheme

Qualifications

• Significant experience in transactional customer documentation in a Financial Services setting.
• Skilled in mobilising cross-functional teams.
• Ability to work in agile environments.

Responsibilities

• Coordinate the requirements and approval of transactional customer documentation.
• Collaborate with stakeholders to deliver new documents throughout the customer journey.
• Test document output against technical specifications.

Skills

Strong senior stakeholder management

Experience in end-to-end documentation approval

Knowledge of insurance sector

Agile project management

Technical knowledge of customer documentation

Strategic thinking

Customer focus

Education

Relevant technical or professional qualification (e.g. ACII, ILM)

Job description

A leading financial services provider in the UK is seeking a Senior Customer Communication Document Specialist for a 12-month fixed-term contract. This role involves coordinating customer documentation for a major transformation program, utilizing strong stakeholder management and copywriting skills. The job offers hybrid working arrangements and a competitive salary of up to £55,000 plus benefits, including a 17.5% annual bonus. Candidates should have significant experience in financial services and a focus on customer needs.