Senior Business Analyst

Advance Systems International; Birmingham; On-site; GBP 100,000 - 125,000; Full time

Job summary

A prominent business software provider in Birmingham is looking for a mid-senior level analyst to enhance software delivery processes. You will define process frameworks, collaborate with Agile teams, and support training documentation. Ideal candidates have proven experience in business transformation and stakeholder management. This full-time role offers a variety of personal growth programs and generous annual leave.

Benefits

26 days of annual leave

Employee Assistance Programme

Development Programmes

Performance Bonus

Pension Scheme with 5% match

Income protection insurance

Qualifications

• Deep understanding of integrated processes with functional areas.
• Proven business transformation experience within large-scale programmes.
• Experience of order-to-cash process improvement initiatives.
• Excellent communication skills in various formats.
• Ability to self-manage and prioritize workload.

Responsibilities

• Define and agree the Process Framework for products.
• Review current state, gather requirements, and generate solutions.
• Collaborate with Agile teams on deliverables.
• Facilitate stakeholder review of deliverables.
• Support end-user testing and training documentation.

Skills

Stakeholder management

Process design

Communication skills

Business transformation experience

Order-to-cash improvement

Ability to self-manage

Agile methodologies

Job description

Join OneAdvanced

This is a newly defined position, created to support a company‑wide initiative to standardise and improve software delivery processes. Over the past year, the team has been developing new delivery playbooks and clear "how‑to" guides that will be rolled out across the business. You will work closely with the Services Enablement Leads to design and deliver best‑practice processes and the end‑state system landscape, ensuring high‑level requirements are met and presented in a playbook. In addition, you will configure and deploy all requirements into operational systems such as NetSuite and Salesforce to deliver the newly designed processes. You will be a solution‑focused thought leader, agile in approach, full of initiative, and have excellent stakeholder management, communication, and organisational skills.

What You Will Do

• Define and agree the Process Framework / Taxonomy for each applicable product.
• Review the current state, gather requirements, and generate solutions to address gaps.
• Collaborate with cross‑functional Agile teams to produce ‘to‑be’ design deliverables in a standardised playbook, including user stories, clarifying business requirements and functional design.
• Facilitate stakeholder review of deliverables, swiftly addressing concerns and resolving issues.
• Liaise with the Product Lead on release planning sessions to support development of the product roadmap and ensure playbooks are updated inline with releases.
• Arrange show‑and‑tell sessions with end users to ensure they are aware of progress, development is in line with their expectations, and to increase familiarity of the new system.
• Support end‑user testing by reviewing test plans, creating test scenarios, and writing test scripts.
• Input into the development of comprehensive training documentation and support the delivery of end‑user training.

What You Will Have

• Deep understanding of integrated processes with functional areas.
• Proven business transformation experience within large‑scale programmes.
• Experience of order‑to‑cash process improvement initiatives, enhancing operational efficiency and providing innovative solutions.
• Awareness of industry trends and best practices within the process area.
• Process design experience: workshops, requirements gathering, process mapping.
• Stakeholder management, including working with senior stakeholders and facilitating decision making.
• Experience of working with technical teams on build and testing.
• Experience of working to support change management and delivering effective training.
• Excellent communication skills (oral, written and presentation), including the ability to listen effectively.
• Ability to self‑manage and work independently, prioritising workload to tight deadlines.

What We Do For You

Wellbeing focused

• Annual Leave – 26 days of annual leave, plus public holidays and the ability to buy additional days.
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First.

Personal Growth

• Development Programmes – From Future Managers to Leadership Training; our programmes help you progress.
• Performance Bonus – Our Group‑wide bonus scheme enables you to reap rewards of your success.
• Online Learning Platform: SkillsHub! – Learning at your fingertips, anytime, from anywhere, with access to a broad library of content and external training opportunities including apprenticeships.

Financial wellbeing

• Pension Scheme – Our plan with Scottish Widows offers a 5% matched contribution by the company.
• Income protection insurance – Providing you with support and assistance when you need it most.

Recognition

• Performance & Talent – Our own technology platform that allows you to receive real‑time feedback, conversations and goals to help you become your best self.

Making a Difference

• MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding.
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it.
• Pennies from Heaven – Donate the pennies from your pay check to help make a difference without lifting a finger.

Who We Are

OneAdvanced is one of the UK's largest providers of business software and services, serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million customer calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors. We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Functions

Analyst, Information Technology, and Strategy/Planning

Industries

Software Development and IT System Custom Software Development