Senior Account Director CX

GFL Environmental Inc.; Manchester; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading global advertising agency seeks a Senior Account Director to build effective client partnerships and lead an inspiring team in delivering high-impact healthcare communications. You will ensure strategic initiatives align with client needs while managing financial health. Ideal candidates have over 7 years in CX and client services, with budget management experience and familiarity with Generative AI tools. This role is based in Manchester with a hybrid work model, offering competitive benefits including 28 days annual leave and extensive L&D support.

Benefits

28 days annual leave

Hybrid working options

Enhanced family leave

Life insurance (4x salary)

Health programs and gym discounts

Qualifications

• 7+ years experience in a similar role across CX and client services.
• Experience managing large budgets, up to 5 million.
• Familiarity with Generative AI tools and certifications is an advantage.

Responsibilities

• Establish and lead effective partnerships with clients.
• Shape strategy and ensure compliance in campaigns.
• Proactively improve team processes and service delivery.

Skills

Client relationship management

Leadership and team management

Strategic planning

Financial acumen

Creativity in campaign development

Job description

**Agency :**Havas Lynx**Job Description :**At Havas Lynx, a global advertising agency at the forefront of healthcare communications, we combine unmatched creativity, extensive expertise, and a deep understanding of the pharmaceutical and healthcare field. Our communications resonate deeply with audiences and adhere to the highest standards of healthcare advertising.Committed to driving meaningful change—a change built on a foundation of rich experience, inspired by innovation, and confirmed through our proven track record—we work in close partnership with healthcare professionals, patients, carers, and leading pharmaceutical brands to navigate the complex challenges of today's healthcare landscape. Our approach blends strategic insights and deep scientific acumen with cutting-edge creativity and digital innovation, crafting campaigns and solutions that significantly improve people's lives.We’re a team of over 400+ people in Manchester and London, with a history spanning over 35 years and an ever-evolving future. You can get a feel for the #LYNXLife through our YouTube #LYNXLife playlist, Instagram, Facebook, LinkedIn, and Twitter.Everything this company achieves—every life it saves, every penny it makes, every policy it changes, every award it wins—is down to everyone who works here.**Please note that this role is based in Manchester, and our current hybrid working arrangement requires office attendance on Mondays, Tuesdays, and Thursdays. This is non negotiable.****Our Role:**As a Senior Account Director at Havas Lynx, you will be adept at establishing effective, long-lasting partnerships. You will ensure that our clients receive the highest individual attention, based on a thorough understanding of their business and personal drivers. As a natural leader, you will lead and inspire your team to deliver an efficient, effective and profitable service; whilst creating space for their personal growth and development. Your instinctive strategic nous will mean that you can readily identify opportunities within your existing accounts and beyond to direct exceptional creative campaigns with demonstrable impact.**What you can expect to be doing:*** Act as the key senior client contact building effective, long-lasting relationships. Effectively leading your accounts to position Havas Lynx as the client’s strategic partner as well as using your well-established network to develop broader business opportunities* Work in partnership with the CSD to continually improve the services and processes of your team and the broader agency. Be proactive in making recommendations to drive positive change, leading internal meetings and debriefs as appropriate* Take a leading role in shaping the strategy and judging creative concepts for factual accuracy, compliance and relevance to brief* Ensure excellent financial health and billing practices, proactively identifying and resolving financial issues. Appreciate when it is appropriate to escalate matter to the CSD, to ensure agency revenue and profitability* Empower the team, delegating clearly and effectively whilst maintaining overall responsibility for the work that they produce* Demonstrate thorough knowledge of Havas Lynx Group credentials and be able to confidently explain the agency's portfolio of services to clients to grow accounts and bring in new business* Ensure that you keep up to date with relevant industry advancements, and proactively share this internally and externally, as appropriate**This role could be a great fit for you if:*** **7+ years experience in a similar role across CX and client services*** Ideally some healthcare experience* Line management experience* Some brand and strategy experience or at least working on more strategic projects* Experience taking creative briefs for global clients* Expertise in leading large budgets up to 5 million* Pitch experience* Ideally, you have experience working with Generative AI tools and data, along with AI certifications from platforms such as Coursera, Section AI, or LinkedIn Learning**What you can expect from us**A supportive and challenging environment in which you will have the opportunity to learn, grow, and make an impact that matters. We put a huge investment into #LYNXLife and our #LXAcademy internal programmes. It’s a unique initiative that aims to reward hard work, reduce pressures, and ensure that we can all enjoy our time at Lynx. Our strategy is to build capabilities internally and inspire the best talent, so we can continue to deliver on our mission.**You can also expect a whole host of benefits, including:*** Hybrid Working – 3 days in the office (flexible working options are available for in-office days)* Starting holiday allowance of 28 days annual leave + Bank Holidays, with increasing allowance connected to length of service* Option to buy, carry or sell holidays* Early Friday finish throughout the year* Seasonal working hours* Enhanced family leave, pay and return to work benefit scheme* Extensive L&D support* Sabbatical opportunities* Season ticket interest free loans for travel* Cycle to work scheme* Life insurance (4x salary)* Company pension scheme* Fully compensated company events* Volunteer days* Wellbeing programme including sports clubs, discounted gym memberships, free onsite flu vaccinations, extended lunch breaks on Wellness Wednesdays and much more* +Medicash healthcare benefit* 24/7 access to a free, confidential and independent Employee Assistance ProgrammeGet in touch to find out how we can make an impact that matters together.**Contract Type :**Permanent**Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.**Founded in 1835 by Charles-Louis Havas, Havas is one of the world’s largest global communications groups, with more than 23,000 people in over 100 countries sharing one single mission: to make a meaningful difference to brands, businesses, and people. Havas has developed a fully integrated model covering all communications activities. The teams of the three business units, Creative, Media and Health & You, work together with agility and in perfect synergy to offer clients tailor-made, meaningful, innovative and entertainment-oriented solutions that support them in their positive transformation. **Life at Havas**We take great pride in our Havas family. They bring many unique personalities, perspectives and passions to their work. Collaboration is at the core of how we operate, and Havas Villages are the homes we work in. We encourage our people to take advantage of our many opportunities to learn and grow. Through local agency training sessions, our unique global and development programs, we offer our people endless opportunities to explore. **Havas Creative Network**At Havas, we believe creativity isn’t just a description of our business, it is part of our agencies’ DNA. We bring together some of the industry’s most creative and accomplished agencies. By combining creative expertise with the strategic and innovative power of our Villages, we can build seamless teams around the individual needs of each of our clients. **Havas Media Network**We create the best media experience, capitalizing on the most meaningful media to build more meaningful brands. We know how to connect a client with their target audience – in the context of where they are, through the content they pay attention to. We deliver this expertise through the Mx System, our global operating methodology and strategic planning process, that creates value for our clients by turning consumer intelligence into clear growth targets, aligning stakeholders and KPIs,