Sales Associate

S&P Global, Inc.; City of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial services firm is seeking a sales support professional to assist the Client Coverage Team in London. The ideal candidate should have experience in client services, strong English and preferably Italian skills, and proficiency in Salesforce. Benefits include health coverage, flexible time off, and financial wellness programs. This position aims to enhance customer satisfaction through efficient sales processes.

Benefits

Health care coverage

Generous time off

Access to resources for career growth

Company-matched student loan contribution

Family friendly benefits

Retail discounts

Qualifications

• 1+ year experience in client services, sales support, or similar role.
• Ability to solve complex problems accurately.
• Maintain focus between daily duties and larger projects.

Responsibilities

• Partner with Sales team to respond to inquiries via Salesforce.
• Process sales deals and collaborate with internal teams.
• Drive customer satisfaction and hold weekly meetings with sales.

Skills

Fluency in English

Additional European language skills (Italian preferred)

Excellent communication skills

Proficiency in MS Office, Excel, PowerPoint and Salesforce

Analytical abilities for workflow improvements

Education

Bachelor’s degree in a related field

Tools

Salesforce

Tableau

Microsoft Power BI

Job description

About the Role:

In this role, you will be paired with specific members of our Client Coverage Team within the region to provide sales support for all stages of the sales cycle. You will assist our clients by processing sales requests, cancellations, or amendments to existing agreements. You will have close collaboration with Legal, Commercial Data Services, Finance and Client Services teams.

Responsibilities

• Partner with our Sales team to respond to and process inquiries via Salesforce for queries on (but not limited to)
  • New licensing and entitlements
  • Client billing & reporting
  • Client renewals/usage statistics
  • Client prospectus language
  • Existing client maintenance & day‑to‑day user care
• Process sales deals – sales orders, opportunities and entitlements (data, IP and custom), agreement drafting & negotiation with internal and external legal teams
• Effectively collaborate with internal teams such as Finance, Product Management, Data Product Management, Client Services, Legal
• Work on both sales and strategic projects that assist with general workflow efficiencies
• Drive customer satisfaction and adoption within existing accounts
• Hold weekly meetings with sales representatives to provide them with relevant statistics, KPIs and updates on key regional/global initiatives

What We’re Looking For

• Fluency in English
• Additional European language skills preferred (strong preference: Italian)
• Excellent communication skills and a Bachelor’s degree in a related field
• 1+ year in a client services, sales support or similar role
• Excellent level of proficiency in MS Office, Excel, PowerPoint and Salesforce
• Ability to solve complex problems in a timely and accurate manner for internal and external stakeholders
• Ability to maintain a balanced focus between daily duties and larger‑scale projects
• Strong analytical abilities to discover discrepancies, potential improvements in workflows and systems, and new revenue‑generating opportunities
• Knowledge of Tableau, Salesforce, Microsoft Power BI or other data visualization tools advantageous

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best‑in‑class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [e-mail] and your request will be forwarded to the appropriate person.