SaaS Tech Support Manager: Lead & Elevate Customer Experience

Onetick; Belfast; On-site; GBP 50,000 - 70,000; Full time

Job summary

A financial services technology provider in Belfast seeks a Technical Support Manager to lead a team of customer service engineers. The role requires at least 5 years of experience in customer service and technical support, along with strong leadership skills. You will handle escalated customer issues, collaborate with engineering teams, and ensure service delivery meets client expectations. This position offers a competitive salary based on experience and skill set.

Qualifications

• At least 5 years of experience in customer service and technical support.
• Experience leading a team in a technical support environment.
• Familiarity with SaaS / Web-based services.

Responsibilities

• Lead and manage customer service engineers to tackle complex issues.
• Handle escalated customer complaints, ensuring prompt resolutions.
• Work with engineering to resolve technical problems efficiently.

Skills

Leadership

Problem-solving

Communication

Technical aptitude

Customer service best practices

Education

Bachelor's degree in Engineering, Business, or related field

Tools

AWS

GCP

Azure

Django

PostgreSQL

Job description

A financial services technology provider in Belfast seeks a Technical Support Manager to lead a team of customer service engineers. The role requires at least 5 years of experience in customer service and technical support, along with strong leadership skills. You will handle escalated customer issues, collaborate with engineering teams, and ensure service delivery meets client expectations. This position offers a competitive salary based on experience and skill set.