Retail Team Lead – Customer Experience & Sales Growth

GO Outdoors LTD; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading outdoor retailer in Penrith seeks a Mid-Senior level team member to provide managerial support and enhance customer service levels. Responsibilities include supervising staff, driving sales, and maintaining visual merchandising standards. Ideal candidates should have supervisory experience in retail, strong communication skills, and a passion for customer engagement. A comprehensive benefits package is offered, including discounts and development opportunities.

Benefits

Monthly discretionary bonus schemes

25% company discount on products

Access to counselling and digital health advice

Discounted gym memberships

Internal development courses

Qualifications

• Previous supervisory or Team Leader experience in a fast-paced retail/customer-facing environment.
• Passionate about retail with a good understanding of the latest trends and competitors.
• Experience coaching and mentoring individuals.

Responsibilities

• Deliver excellent customer service by addressing complaints and inquiries.
• Drive and exceed sales targets by monitoring staff service levels.
• Maintain high visual merchandising standards.
• Train and develop staff through inductions and assessments.

Skills

Supervisory experience

Retail knowledge

Coaching and mentoring

Communication skills

Attention to detail

Job description

A leading outdoor retailer in Penrith seeks a Mid-Senior level team member to provide managerial support and enhance customer service levels. Responsibilities include supervising staff, driving sales, and maintaining visual merchandising standards. Ideal candidates should have supervisory experience in retail, strong communication skills, and a passion for customer engagement. A comprehensive benefits package is offered, including discounts and development opportunities.