Retail Manager

TUI Group; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading holiday company is looking for a Store Manager for their Nottingham location. In this role, you will lead a team, ensuring exceptional sales and service results. Responsibilities include driving sales, mentoring staff, and enhancing customer satisfaction. The ideal candidate is a motivational leader with a passion for customer service. You will benefit from competitive pay, commission opportunities, and numerous employee perks including holiday discounts.

Benefits

Commission and discretionary bonuses

Holiday benefits and discounts

Investment in development and career progression

Qualifications

• Proven passion for delivering excellent customer service.
• Strong drive to achieve goals and sales targets.
• Comfortable prioritizing multiple tasks in a fast-paced environment.

Responsibilities

• Lead by example and inspire your team.
• Drive your team to exceed sales and service goals.
• Use customer feedback to improve satisfaction.

Skills

Excellent customer service

Team leadership

Sales target achievement

Adaptability

Job description

Overview

Here at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Store Manager at our Nottingham store, you’ll lead a team to become destination experts to recommend and sell holidays, cruise, UK breaks and additional products while delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

About Our Offer

• TUI offers much more than just a starting salary of £15.34 per hour
• Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

About The Job

• Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings
• Develop your team to be proactive and investigate and resolve every question or complaint. If things don’t go quite right, you’ll be confident to step in and take ownership
• You’ll use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business
• As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey
• Drive your team to exceed company sales and service goals
• Recruit and retain talent, maintaining high levels of engagement and low levels of attrition

About You

• Proven passion for leading by example and delivering excellent customer service
• Confident and fun motivator with a strong drive to achieve goals and sales targets
• Comfortable to handle and prioritise multiple tasks in a fast-paced environment and bounce back from challenges
• Able to embrace change easily and adapt quickly to new ways of working
• Fair and inclusive management style who recognises people are our most valued asset
• Skilled mentor who communicates effectively, leads and develops your team and retains talent
• Able to work a varied shift pattern each week in-line with shop opening and closing times

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We’re committed to supporting candidates with disabilities and impairments, so if you require any support, please let us know.