Retail Host

Colchester Zoo Ltd; Colchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local zoo and recreational facility in Colchester is seeking a Retail Team member to provide an excellent visitor experience in The Outpost Gift Shop and Coffee Lounge. Responsibilities include assisting customers, managing payments, and maintaining product displays. Candidates should possess strong attention to detail and the ability to thrive in a fast-paced environment. This full-time position includes various benefits such as free zoo visits and staff discounts, making it a rewarding opportunity for those interested in retail.

Benefits

Free Zoo visits

Free onsite parking

Staff events

Discounts on Animal Adoptions, Zoo Passes and Animal Experiences

Discounts in the Outpost Gift Shop

Discounts in food outlets

28 days annual leave (incl. Bank Holidays)

Competitive hourly rate

Regular training

Qualifications

• Previous experience within the retail industry is desirable but not required.
• Full training will be provided.
• Ability to work both within a team and individually.

Responsibilities

• Contribute to the daily operations and tasks in the shop.
• Welcome customers warmly as they enter the shop.
• Assist customers with any enquiries.
• Handle customer payments using cash registers.
• Keep up to date with promotions and pricing.
• Display product lines to maximize sales.
• Help ensure store hygiene and cleanliness.
• Assist with the operation of the Coffee Lounge.

Skills

Attention to detail

Ability to work under pressure

Teamwork

Customer service

Job description

If you are interested in applying, please complete the Application Form below and send the completed form along with your CV by email [e-mail]

As part of our Retail Team, you will be helping to provide our visitors a first-class experience within The Outpost Gift Shop and Coffee Lounge, by assisting with customer enquiries, understanding individual needs, and ensuring the highest standards of product presentation on the shop floor. This role provides opportunities for development and progression within the department.

Role Responsibilities

• Contributing to the daily operations and any tasks deemed appropriate.
• Meet and warmly welcome customers as they enter the shop.
• Assist customers with any enquiries.
• Enter sales on cash registers and handle customer payments.
• Keep up to date with promotions and pricing in order to provide advice to customers.
• Replenish, promote and display product lines to maximise sales.
• Help ensure hygiene and cleanliness within the store.
• Assist with the operation of our Coffee Lounge.

Role Requirements

• Previous experience within the retail industry is desirable but not required.
• Full training will be provided.
• Excellent attention to detail.
• Ability to work under pressure in a fast-paced environment.
• Ability to work both within a team and individually.

Working Hours

This is a full time position. Applicants must be available to work at weekends and across holiday periods after completing a probationary period. A limited number of evening shifts are required mainly during special events such as Halloween and Christmas. Finish times vary throughout the year in line with the opening hours.

• CZS is a non-smoking environment and smoking is not permitted by members of staff whilst on the premises.
• CZS is an equal opportunities employer.
• FREE Zoo visits*
• FREE onsite parking
• Staff events
• Discounts on Animal Adoptions, Zoo Passes and Animal Experiences*
• Discounts in the Outpost Gift Shop*
• Discounts in food outlets
• 28 days annual leave (incl. Bank Holidays)
• Competitive hourly rate
• Regular training