Retail Customer Experience Associate (Betting Shop)

Betfred Group; Chippenham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading UK bookmaker is seeking an Assistant Sales Manager in Chippenham. The role involves enhancing customer experiences, processing bets, managing cash transactions, and supporting promotional events. Candidates must be 18+, have strong customer service skills, and a willingness to learn. The position offers part-time and full-time opportunities, along with various benefits like bonuses, pension contributions, and mental health support.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity and paternity pay

Long-service recognition programme

Recognition scheme with point conversion

Financial wellbeing package

Mental health support services

Qualifications

• Must be 18+ and legally allowed to work in the UK.
• Availability to work evenings, weekends, and public holidays.

Responsibilities

• Process customers’ bets in a timely manner.
• Attend to customer queries quickly and knowledgeably.
• Engage customers with expert knowledge of products.
• Support key promotional events throughout the year.
• Maintain a welcoming environment for customers.
• Handle cash transactions accurately.
• Follow age verification processes diligently.

Skills

Outstanding customer service skills

Passion for sports, betting and gaming

Ability to engage all customers

Eagerness to learn and develop

Job description

A leading UK bookmaker is seeking an Assistant Sales Manager in Chippenham. The role involves enhancing customer experiences, processing bets, managing cash transactions, and supporting promotional events. Candidates must be 18+, have strong customer service skills, and a willingness to learn. The position offers part-time and full-time opportunities, along with various benefits like bonuses, pension contributions, and mental health support.