Restaurant Team Leader

Westmorland Limited; Gloucester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A hospitality company is seeking a dedicated individual to lead the restaurant team in Gloucester. The role involves ensuring exceptional dining experiences through effective team management, organisation, and training. Candidates should have excellent customer service skills and experience in a hospitality environment is preferred. This position offers the opportunity to work hands-on with an enthusiastic team and to promote outstanding local food while maintaining high service standards.

Qualifications

• Proven ability to lead and manage a restaurant team effectively.
• Excellent communication and interpersonal skills.
• Previous experience in hospitality, preferably in a hotel environment.

Responsibilities

• Lead the restaurant team to deliver exceptional dining experiences.
• Organise and delegate tasks to ensure smooth service.
• Train team members to meet service standards.
• Maintain hygiene and cleanliness in all service areas.

Skills

Team leadership

Organisational skills

Customer service

Barista skills

Job description

You will lead from the front and take control of service in our restaurant to ensure both you and your team deliver a warm and friendly welcome for all of our guests. Working hands on with your team you will ensure that they demonstrate knowledge and passion for our outstanding local food to make a memorable dining experience for all our visitors.

Your responsibilities

1. To prioritise, organise and delegate to your team to ensure the service runs smoothly and that our guests receive an exceptional dining experience
2. To liaise with the kitchen and other departments to ensure all guests needs are met and that we can maintain our exceptional customer service measures
3. To oversee the main restaurant, bar, lounge and conference rooms and ensure the different customer needs are met in a timely manner
4. To attend tastings and learn about all of the dishes on our menu to provide customers with up to date and accurate recommendations and advice
5. To ensure we maintain a high standard of cleanliness and hygiene across all our front of house areas
6. To develop a good knowledge of wine and drinks to enable you to recommend suitable drinks for our guests
7. To train the member of the restaurant team to the required standard
8. To serve barista coffee in our lounge areas

Ability to organise and delegate tasks is essential as well as having a naturally warm and friendly manner with guests. Experience leading a team and of working in a hotel environment would be an advantage.