Reservations Team Lead - Drive Revenue & Guest Experience

The Arora Group; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious hotel management group is seeking an Assistant Reservations Manager to lead the Reservations Team and ensure outstanding guest experiences. The ideal candidate will have strong leadership skills, attention to detail, and proven experience in a similar role within a 4-star hotel. You will oversee team dynamics and drive revenue, while maintaining high standards. Competitive salary and various perks available.

Benefits

Competitive salary

28 days holiday

Free meals on duty

Discounted employee rates

Cycle 2-week work scheme

Employee assistance programme

Qualifications

• Proven experience in managing, coaching, and developing teams.
• Strong communication, interpersonal, and organizational skills.
• Smart and professional appearance.

Responsibilities

• Lead the Reservations Team and foster team dynamics.
• Ensure effective communication for guests’ requirements.
• Complete weekly and monthly forecasting.
• Maintain accuracy of information on reservations.
• Motivate and drive the team in a professional environment.

Skills

Leadership and motivational skills

Attention to detail

Communication skills

Organizational skills

Positive attitude

Tools

Opera PMS

Microsoft Office

Job description

A prestigious hotel management group is seeking an Assistant Reservations Manager to lead the Reservations Team and ensure outstanding guest experiences. The ideal candidate will have strong leadership skills, attention to detail, and proven experience in a similar role within a 4-star hotel. You will oversee team dynamics and drive revenue, while maintaining high standards. Competitive salary and various perks available.