Remote Customer Care Specialist – Evening Shifts

QVC Germany; Liverpool; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global retail firm in Liverpool seeks a Customer Service representative to join their dynamic team. You'll provide world-class customer service by addressing complex customer inquiries. The position offers flexible working arrangements with a mix of home and office-based options and a competitive hourly pay of £13.81. Candidates should possess strong communication skills and a passion for customer satisfaction. Joining this team means being part of an inclusive workplace with comprehensive benefits.

Benefits

30 days of annual leave

Home office options

Comprehensive health program

Employee assistance program

Paid volunteer hours

Qualifications

• Desire to deliver a first-class customer service experience.
• Experience using a computer is necessary in this role.

Responsibilities

• Handle inbound customer calls, resolving complex enquiries.
• Achieve individual performance targets while supporting team success.

Skills

First-class customer service

Experience interpreting and responding to customer questions

Computer proficiency

Job description

A global retail firm in Liverpool seeks a Customer Service representative to join their dynamic team. You'll provide world-class customer service by addressing complex customer inquiries. The position offers flexible working arrangements with a mix of home and office-based options and a competitive hourly pay of £13.81. Candidates should possess strong communication skills and a passion for customer satisfaction. Joining this team means being part of an inclusive workplace with comprehensive benefits.