REGISTER YOUR INTEREST - Private Membership Manager

Ten Lifestyle Group; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global luxury concierge service is seeking a Private Membership Manager to build relationships with high-profile members and deliver bespoke solutions. The ideal candidate will have at least 3 years of luxury lifestyle management experience, an understanding of UHNW expectations, and strong communication skills. This role offers hybrid working options and a competitive salary depending on experience.

Benefits

Competitive salary depending on experience

Access to professional lifestyle and travel networks

Hybrid/Remote working

Paid time away for volunteering

Paid Sabbaticals

Ten Loyalty Rewards program

Remote Working Holidays

Employee Discounts

Career opportunities within a dynamic company

Qualifications

• At least 3 years of experience in luxury lifestyle management.
• Strong understanding of UHNW expectations and demands.
• Exceptional verbal and written communication skills.

Responsibilities

• Build deep, trusted relationships with high-profile members.
• Onboard members to ensure they feel understood and valued.
• Anticipate member needs and deliver bespoke solutions.

Skills

Luxury lifestyle management experience

Understanding UHNW expectations

CRM system experience

Verbal and written communication

Empathy and trust-building

Problem-solving ability

Job description

Register Your Interest - Private Membership Manager

4 weeks ago – Be among the first 25 applicants

Are you ready to be the trusted partner to some of the world's most inspiring individuals?

At Ten Lifestyle Group, we're on a mission to become the most trusted service business in the world. Millions of members already rely on our award‑winning lifestyle, travel, dining, and entertainment services – powered by innovative technology and trusted by global partners such as HSBC, Swisscard, and Royal Bank of Canada.

Now, we’re looking for exceptional talent to join our elite team of Personal Membership Managers – the driving force behind Ten's bespoke, world‑class member experiences.

Why Register Your Interest?

We're building something remarkable – and while the role might not be open today, it could be tomorrow. By joining our talent pool, you'll be the first to know when new Private Membership Manager roles become available.

What Does the Role Involve?

• Building deep, trusted relationships with high‑profile members such as entrepreneurs, business leaders, and creative innovators.
• Onboarding members so they feel truly understood and valued.
• Anticipating their needs and delivering bespoke solutions across travel, dining, entertainment, and more.
• Acting as a trusted partner and ambassador of Ten's world‑class service.

Requirements

• At least 3 years of experience in luxury lifestyle management.
• A strong understanding of UHNW expectations and demands.
• Experience using a CRM system.
• Exceptional verbal and written communication skills, combined with demonstrated problem‑solving ability.
• A deep sense of empathy and ability to connect with members quickly, building trust.
• Confidence in communicating with UHNW clients.
• A ‘can do, will do’ mindset, willing to get whatever is needed done.
• A high sense of ownership in everything you do, taking responsibility.
• Confidence in delegating efficiently and understanding the importance of following up internally and externally.
• Proven track record of building trust with members.
• Incredible ability to drive noticeably high member satisfaction.
• Analytical in approach, with a commercial understanding to service delivery.

Benefits

• A competitive salary depending on experience.
• Access to a world of professional lifestyle and travel networks.
• Hybrid/Remote working – combine working from home and the office. If you don't live near our London office, we are open to fully remote options.
• Paid time away from work, including a paid day each year to volunteer for a cause important to you.
• Paid Sabbaticals – one month paid Sabbatical after every 5 years of Service.
• Lucrative Ten Loyalty Rewards program, which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays – possibilities to travel and work anywhere in the world.
• Employee Discounts – access to great travel and entertainment discounts as our members do.
• Be part of a globally dynamic and inclusive team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are

Ten Lifestyle Group is a global luxury concierge service. Our travel department offers a unique opportunity to join a vibrant team. We serve high‑net‑worth (HNW) and UHNW clients with leisure travel requests. Ten's goal is simple: become the most trusted service business in the world. We combine proprietary technology with highly trained lifestyle managers to deliver world‑class member experiences. We are a Certified B Corp, committed to positive social and environmental impact.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship – including hiring, promotion, discipline, or termination – will be based on merit, competence, performance, and business needs.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

• Customer Service
• IT Services and IT Consulting