Receptionist

Malmaison Hotel du Vin; York and North Yorkshire; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel chain in York seeks a friendly and passionate Receptionist to join their team. This entry-level position involves welcoming guests, managing front-desk operations, and ensuring exceptional service. Ideal candidates will have strong people skills and a commitment to hospitality. Enjoy benefits like discounted room rates and health-cash plans.

Benefits

Discounted staff room rates

Discounted friends and family room rates

35% off bill at Brasseries and Bistros

Fully funded apprenticeship programmes

High-street discounts

Cycle-to-work scheme

Health-cash plans

Referral schemes and wellness campaign days

Immediate access to pay via Wagestream

Complimentary stays

Qualifications

• Experience in hospitality or front-desk work is an advantage.

Responsibilities

• Welcoming guests and handling front-desk operations.
• Managing enquiries, bookings and guest complaints efficiently.
• Ensuring a high standard of service and maintaining hospitality charm.

Skills

Natural hospitality charm and passion for service

Strong people skills

Commitment to excellent standards

Job description

Receptionist – Malmaison York

Salary: £12.46 per hour – 40 hours per week. Permanent full‑time position.

We are looking for a friendly, passionate and energetic receptionist to join the team at Malmaison in York.

You will be the face of our hotel, dealing with all guest inquiries, providing exceptional service and ensuring an unforgettable experience. As the first and last point of contact, you will set the tone for each visit and make sure everything goes above and beyond before guests leave.

Key responsibilities include:

• Welcoming guests and handling front‑desk operations.
• Managing enquiries, bookings and guest complaints efficiently.
• Ensuring a high standard of service and maintaining hospitality charm.

Requirements:

• Natural hospitality charm and passion for service.
• Strong people skills and ability to make guests smile.
• Commitment to excellent standards and team spirit.
• Experience in hospitality or front‑desk work is an advantage.

Benefits and opportunities:

• Heavily discounted staff room rates at Malmaison, Hotel du Vin and Frasers Hospitality.
• Discounted friends and family room rates.
• 35 % off bill at Brasseries and Bistros.
• Fully funded apprenticeship programmes.
• High‑street discounts, cycle‑to‑work scheme and health‑cash plans.
• Referral schemes, wellness & national campaign days, and immediate access to pay via Wagestream.
• Complimentary stays and sponsorship of The Brain Charity.

Our Sustainability Goals

• 100 % renewable electricity.
• Recycling at least 70 % of waste.
• Chemical‑free cleaning in public areas and enzyme‑based system in kitchens.
• Volunteer work for sustainable charities two days per year.

Equal Opportunity Employer

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.

Seniority level

Entry level

Employment type

Full-time