Rapid Return Agent

Avis Budget Group Inc.; Exeter; On-site; GBP 26,000; Full time

Job summary

A leading car rental company in Exeter is seeking a Rental Operation Agent to ensure rental vehicles are returned properly and interact with customers. Duties include inspecting vehicles, managing rental agreements, and resolving customer issues. Ideal candidates should have customer service experience and a valid driver's license. The role offers 33 days of holiday, an employee assistance program, and discounts on car rentals.

Benefits

33 days holiday inclusive of bank holidays

Employee Assistance Programme (EAP)

Employee discounts on car rental

Opportunity to earn monthly commission

Qualifications

• Previous experience in car rental, retail, or hospitality sectors preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Valid driver’s license and clean driving record required.

Responsibilities

• Greet customers returning rental vehicles.
• Inspect vehicles for damages and document issues.
• Collect rental agreement receipt signatures.

Skills

Customer service experience

Fluency in spoken and written English

Communication and interpersonal skills

Education

High school diploma or equivalent

Job description

Salary

£25,500.00

Hours

Full time, permanent, rotational shift pattern Monday – Saturday

Job Title

Rental Operation Agent

Rapid Return Agents are responsible for ensuring that rental vehicles are returned in a timely and orderly manner, and that they are inspected and prepared for the next rental. This position involves interacting with customers, processing rental agreements and payments, as well as conducting vehicle inspections.

A Rapid Return Agent may also be responsible for providing assistance with directions and travel information, and for resolving customer complaints and issues. This position typically requires excellent customer service skills and the ability to work inישה fast‑paced environment.

Responsibilities

• Greeting customers who are returning rental vehicles
• Inspecting vehicles for any damages or issues, documenting them using the appropriate tools, and assessing any necessary charges as needed
• Outline and clarify all final charges to customers and collect the rental agreement receipt signature from them
• Providing assistance with directions and travel information
• Conduct.ir thick vehicle inspections, ensuring vehicles are prepared for the next rental
• Maintaining accurate records and completing paperwork
• Resolving customer complaints and issues in a timely and professional manner
• Ensuring that the rental car lot is organized and well‑maintained
• Ensuring that safety and security protocols are followed at all times

Requirements

• High school diploma or equivalent level of education հատկ
• Fluency in spoken and written English
• Prior customer service experience, particularly in the car rental, retail or hospitality sectors, with 1‑2 years preferred
• Valid driver’s license with a clean driving record
• Openness to working flexible schedules_caps, including weekends
• Proven proficiency in communication and interpersonal skills
• A team‑oriented approach
• Demonstrated ability to handle multiple tasks and perform well in a fast‑paced setting
• A friendly, upbeat, and proactive attitude

Great Rewards For Great Work

Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.

We Offer

• 33 days holiday inclusive of bank holidays
• Employee Assistance Programme (EAP).zerosg provided by Health Assured – 24/7 support for your mental health and wellbeing
• Employee discounts on car rental across Avis Budget Group (including Zipcar)
• Opportunity to earn monthly commission

Apply Now!

#Driventobethebest

Exeter
Devon
United Kingdom