Project Officer – Warm and Wellbeing South Tees

North East Ambition; Tees Valley; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A community-focused organization is seeking a Project Officer for the Warm and Wellbeing South Tees project. In this role, you will provide crucial energy efficiency advice to households, connecting residents with grants to combat fuel poverty. Ideal candidates will have customer service experience, strong IT skills, and a commitment to improving community wellbeing. This is a full-time position based in the UK, offering a salary up to £24,500 with hybrid working options.

Benefits

Generous benefits

Qualifications

• Commitment to tackling fuel poverty and supporting vulnerable communities.
• Experience in a customer service or advice-giving role.
• Strong IT skills with confidence in data entry.

Responsibilities

• Provide energy efficiency advice to households.
• Connect residents with grants and fuel support.
• Deliver the Warmth and Wellbeing project.

Skills

Customer service experience

Empathy

IT skills

Data entry

Team contribution

Job description

We are Hiring: Project Officer – Warm and Wellbeing South Tees

Do you want to make a real difference in people’s lives? Are you passionate about tackling fuel poverty, supporting vulnerable households, and creating warmer, healthier communities? If so, Middlesbrough Environment City (MEC) wants YOU!

As our new Project Officer – Warm and Wellbeing South Tees

You’ll be on the frontline of support for households across South Tees. From providing energy efficiency advice to connecting residents with grants and fuel support, you’ll play a vital role in helping people stay warm, reduce bills, and improve wellbeing.

Why Join Us?

• Support households experiencing fuel poverty with practical, one-to-one advice
• Help deliver the Warmth and Wellbeing project across South Tees
• Work closely with councils, community organisations, and frontline partners
• Hybrid working – a mix of office, community, and remote delivery
• Salary: Up to £24,500 (depending on experience) plus generous benefits

What We’re Looking For:

• A commitment to tackling fuel poverty and supporting vulnerable communities
• Experience in a customer service or advice-giving role, with empathy and a non-judgemental approach
• Strong IT skills and confidence in accurate data entry and record keeping
• The ability to work independently while contributing positively to a wider team

Bonus: Willingness to complete Level 2 Fuel Debt Advice in the Community, with progression to Level 3 Energy Awareness.

Location: MEC office and community-based work across South Tees.

Contract: 2-year fixed term, full time (37.5 hours per week).

Salary: Up to £24,500 (depending on experience).

Ready to make a difference?

Apply now and help us create warmer, healthier homes across South Tees!

Deadline for Applications: 5.00pm, Tuesday 6th January 2026.

Interviews: W/C 12th January 2026 (to be confirmed).

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