Project Assistant

Connected Voice; Newcastle upon Tyne; On-site; GBP 9,000 - 25,000; Part time

Job summary

A charitable organization in Newcastle upon Tyne seeks a Project Assistant for the Baby Box Project. This role supports families in receiving their baby boxes, ensuring timely delivery and facilitating feedback. Responsibilities include managing data, tracking referrals, and engaging with the community. Candidates should demonstrate strong communication skills, attention to detail, and a genuine interest in supporting families. A flexible attitude towards occasional events is required. Join a supportive team committed to making a positive impact in the community.

Benefits

Friendly and inclusive working environment

Supportive team

Qualifications

• Friendly, organised, and reliable.
• Ability to manage multiple small tasks accurately.
• Genuine interest in supporting families, babies, and the wider community.

Responsibilities

• Monitor and respond to Baby Box referrals.
• Accurately input and maintain referral data.
• Track invoices and support payment processing.
• Support parents to complete questionnaires.
• Respond to general enquiries about the Baby Box Project.
• Liaise with partner organisations and delivery teams.
• Monitor stock levels and arrange re-orders.
• Attend local events to raise project awareness.

Skills

Excellent communication and people-facing skills

Organised

Strong attention to detail

Confident using Microsoft Office

Flexible and willing to attend events

Genuine interest in supporting families

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Overview

The Children’s Foundation — Project Assistant – Baby Box Project

Hours: 15 hours per week; Pay: £24,285 FTE (£9714 Actual) Fixed Term to 21/3/27; Location: Newcastle upon Tyne (occasional local travel)

We are looking for a friendly, organised and reliable Project Assistant to support the delivery of our Baby Box Project, helping ensure families receive their baby boxes on time, feel supported, and can share feedback about their experience. Working closely with the Baby Box Project Lead, you will provide a mix of administrative, coordination and light promotional support. This includes tracking referrals, managing data and stock, liaising with partners, and engaging positively with parents and the local community. This is a varied, people-focused role that would suit someone who enjoys keeping things running smoothly while contributing to a project that makes a real difference to families at an important time in their lives.

Responsibilities

• Monitor and respond to Baby Box referrals in a timely and sensitive manner
• Accurately input and maintain referral, monitoring and evaluation data
• Track invoices and support payment processing where required
• Support parents to complete questionnaires via phone, email, letter or in person
• Respond to general enquiries about the Baby Box Project
• Liaise with partner organisations, warehouse staff and delivery teams
• Monitor stock levels and arrange re-orders when needed
• Liaise with warehouse staff regarding stock quality, availability and delivery schedules
• Attend local events or meetings occasionally to help raise awareness of the project

Essential criteria

• Excellent communication and people-facing skills
• Organised, reliable and able to manage multiple small tasks accurately
• Strong attention to detail, particularly when handling data
• Confident using Microsoft Office (Word, Excel, Outlook)
• Flexible and willing to attend occasional local or regional events
• A genuine interest in supporting families, babies and the wider community

Safeguarding & compliance

This role involves contact with families and access to sensitive information. Appointment is subject to an Enhanced DBS check, satisfactory references, and adherence to The Children’s Foundation’s safeguarding and confidentiality policies.

Why work for The Children’s Foundation?

The Children’s Foundation is a long-established charity supporting children, young people and families across the North East. We believe in making serious things fun and delivering support that is practical, compassionate and rooted in real community need. You’ll be part of a friendly, supportive team where your contribution genuinely matters. We value flexibility, kindness and collaboration, and we’re committed to creating an inclusive working environment where staff feel supported and valued.