Proactive Engineer

Computacenter Holding GmbH; Nottingham, Milton Keynes; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology and services provider in Nottingham is seeking a specialist to enhance end user experience through data analytics. In this role, you'll drive proactive IT solutions and foster a culture of innovation. The ideal candidate has a strong analytical mindset, experience with DEX tools, and collaborates effectively with teams. Join us to make a meaningful impact in technology.

Qualifications

• Professional with a strong analytical mindset.
• Proven experience with DEX and analytics tools.
• Ability to challenge the status quo in a proactive manner.

Responsibilities

• Identify automation and remote action opportunities.
• Collaborate with EUA Centre of Excellence for improvements.
• Drive proactive investigations and self-help solutions.
• Support Root Cause Analysis through EUA data.

Skills

Strong analytical and data-driven mindset

Proactive and inquisitive

Self-motivated and disciplined

Collaborative team player

Experience with DEX tools

Tools

Nexthink

Systrack

Controlup

Dynatrace

Alternity

Job description

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Location: UK - Nottingham, UK - Milton Keynes | Job-ID: 215817 | Contract type: Standard | Business Unit: Information Technology

Life on the team

Join our End User Experience team and help make technology truly work for people. You’ll use End User Analytics (EUA) tools and real-time data to prevent issues before they occur, drive automation, and enhance how customers experience IT every day. Your insights will boost productivity, reduce incidents, and create lasting value for our customers.

What you’ll do

• Identify and deliver automation and remote action opportunities
• Collaborate with our EUA Centre of Excellence to test and implement improvements
• Use analytics to reduce incident volumes, speed up resolution, and improve user satisfaction
• Drive proactive investigations, self-healing, and self-help solutions
• Partner with teams to embed dashboards, insights, and data-driven decisions
• Support Root Cause Analysis and continuous improvement through EUA data
• Champion a “fix-forward” culture focused on user experience and productivity
• Identify innovation, cost-saving, and value-add opportunities across accounts

What you’ll need

• Strong analytical and data-driven mindset
• Proactive, inquisitive, and confident in challenging the status quo
• Self-motivated, disciplined, and results-focused
• A collaborative team player with a can-do attitude
• Hands on experience with DEX tools such as Nexthink, Systrack, Controlup, Dynatrace or Alternity

Why Join Us

At Computacenter, you’ll work with cutting-edge analytics tools, a supportive team, and the freedom to innovate. You’ll directly influence how thousands of people experience technology — turning insight into action and ideas into impact.

If you’re ready to drive smarter, faster, more proactive IT experiences, we’d love to hear from you.

Apply now and help shape the future of end user experience.

About us

We are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.

Our business may be about technology, but first of all it’s about people

With over 20,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.

As an equal opportunities employer, we’re committed to ensuring fair and equal access to opportunities for all. Your application will be considered on its merits, regardless of your age, disability, ethnicity, gender identity, or any other characteristics protected by law. What matters most to us is that you share our vision and values, and bring the experience and skills we’re looking for.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and accept applications in alternative formats. We also guarantee to interview applicants who have a disability.

If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!