POSITION: Fundraising Administrator

Muslim Charity; City of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A charitable organization in London is looking for a Fundraising Administrator to support smooth fundraising operations. This role involves managing community activities, volunteer coordination, and frontline communication. The ideal candidate will possess strong organizational and communication skills, along with administrative experience in a charity or community environment. Flexibility for occasional evening or weekend work is required. This position offers an opportunity to make a meaningful impact in the community.

Qualifications

• Administrative experience in charity or community-focused environment.
• Confidence handling enquiries through phone, email, and social media.
• Understanding of safeguarding, data protection and health and safety.

Responsibilities

• Support fundraising operations including events and campaigns.
• Act as first point of contact for fundraising and volunteer inquiries.
• Coordinate with Programmes Team for project updates and reporting.

Skills

Organisational skills

Written communication

Verbal communication

Interpersonal skills

IT skills

Tools

Microsoft Office

CRM systems

Job description

Location: 9 Hessel Street, Whitechapel, London, E1 2LR

The Fundraising Administrator is a key support role within Muslim Charity’s Community Engagement and Fundraising Team. You will help deliver smooth, effective fundraising operations by supporting events, campaigns, volunteer engagement and community activities. The role combines administration, community hub management, volunteer coordination and frontline communication, ensuring our supporters, partners and beneficiaries receive an excellent experience.

You will maintain departmental fundraising plans, support the organisation of events, campaigns and challenges, and act as the first point of contact for fundraising and volunteer enquiries across phone, email and social media. The role requires strong coordination with the Programmes Team for project updates and reporting, along with maintaining databases and online fundraising pages such as JustGiving, LaunchGood and Enthuse. You will also support national and international fundraising activities as needed.

We are looking for someone with administrative experience, ideally gained within a charity, fundraising or community-focused environment. You will have strong organisational skills, excellent written and verbal communication, and confidence handling enquiries through multiple channels. Strong interpersonal skills and the ability to engage positively with volunteers, supporters and community members are essential, along with good IT skills, including Microsoft Office, online forms, cloud tools and CRM/database systems. Experience supporting events and an understanding of safeguarding, data protection and health and safety are required, as well as flexibility to occasionally work evenings or weekends.

At Muslim Charity, we believe diversity strengthens our community and enriches our mission. We are committed to fostering an inclusive environment where all individuals, regardless of background, race, gender, age, disability or faith, are valued. By embracing diverse perspectives, we enhance our ability to serve those in need. Please note that Muslim Charity reserves the right to interview and appoint a suitable candidate before the stated application deadline.