Pet Store Deputy Manager — Lead Team & Customer Experience

Jollyes; Sunderland; On-site; GBP 26,000 - 27,000; Full time

Job summary

A leading UK pet retailer is looking for a Deputy Manager in Sunderland to support the Store Manager and ensure excellent customer service. The role involves managing daily store operations and fostering a positive team culture. Applicants should have retail management experience, a passion for customer satisfaction, and strong leadership skills. This full-time position offers a competitive salary and numerous employee benefits in a growing company recognized as one of the best places to work.

Benefits

Competitive salary with bonus potential

Financial wellbeing package

Retail Trust membership

Colleague discounts

Wellbeing support services

Workplace pension scheme

Additional leave for special occasions

Enhanced maternity/paternity leave

Colleague nomination schemes

Buy/Sell holiday scheme

Cycle2Work scheme

Care concierge support

Health coaching/cancer support

Discounted gym membership

Qualifications

• Experience deputizing for a Store Manager.
• Hands-on approach to managing daily business activities.
• Effective communication skills.

Responsibilities

• Support the Store Manager in daily operations.
• Create a strong team culture and working environment.
• Ensure exceptional customer service and pet care standards.

Skills

Passion for pets and people

Previous retail management experience

Ability to build high performing teams

Track record in developing business performance

Commercial awareness

Planning and organisation skills

Job description

A leading UK pet retailer is looking for a Deputy Manager in Sunderland to support the Store Manager and ensure excellent customer service. The role involves managing daily store operations and fostering a positive team culture. Applicants should have retail management experience, a passion for customer satisfaction, and strong leadership skills. This full-time position offers a competitive salary and numerous employee benefits in a growing company recognized as one of the best places to work.