Peer Digital Engagement Officer

Transformationunitgm; Greater London; On-site; GBP 33,000 - 37,000; Full time

Job summary

A notable NHS trust in London is seeking a Peer Digital Engagement Officer to support service users in enhancing their digital ICT skills. The ideal candidate has personal experience of mental health services, excellent communication skills, and the ability to manage a group of learners. Responsibilities include managing a caseload, facilitating peer support, and working closely with diverse populations. This role offers a salary between £33,094 and £36,195 per annum with opportunities for flexible working and professional development.

Qualifications

• Experience of supporting individuals with ICT/digital needs.
• Personal experience of using mental health services.
• Significant experience using ICT skills.

Responsibilities

• Manage a caseload of up to 15 individuals and a learner group.
• Recruit a Digital Assistant.
• Facilitate peer support for service users in enhancing ICT skills.
• Attend external ICT providers with service users.

Skills

Digital skills

Communication skills

Teaching ability

Person-centred approach

Education

Good basic education with 5 GCSEs A to C

Recognised qualification in ICT

Tools

Word

Excel

PowerPoint

Outlook

Job description

Employer South London and Maudsley NHS Foundation Trust Employer type NHS Site LAMBETH VOCATIONAL SERVICES Town LONDON Salary £33,094 - £36,195 per annum inclusive of HCAS pro rata Salary period Yearly Closing 29/01/2026 23:59

NHS AfC: Band 4

South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

We are looking to recruit an individual with lived experience of mental distress to fulfil a role as a Peer Digital Engagement Officer. They must possess excellent digital and ICT skills, along with experience of teaching formally or informally ICT skills to individuals and groups.

They will have strong communication skills and be fully motivated to empower service users to achieve their goals .

Main duties of the job

The Peer Digital Engagement Officer will offer comprehensive assistance and support to service users who wish toenhance their digital / ICT skills. This will involve managing a digital learners group and supporting service users on an individual basis. The Officer will also support the Digital Assistant and will also play a leading role supporting learner needs with online training courses.

Working for our organisation

The project is called Digi-Inclusion which is part of a service user managed project called Vocation Matters. This service provides vocational information and support to service users within the borough of Lambeth and is fully integrated into Lambeth Vocational Services.

Detailed job description and main responsibilities

1) To proactively manage a caseload of up to 15 individuals at any one time, and a learner group

2) To recruit a Digital Assistant to work with the digital learner group

3)To recruit service users to attend digital groups four times per year

4) To facilitate an effective peer support process that supports service users to enhance their ICT and digital skills

5) Attending external ICT providers with service users as and when required

6) Helping service users to disclose their health needs to ICT providers

7) Supporting individual learner needs whilst completing online training

8) To record all information accurately on vocational databases on a daily basis

9) To participate in service evaluation when necessary

Person specification

Qualifications

• Good basic level of education with at least 5 GCSE grades A to C (or equivalent) including English and Mathematics, or relevant qualifications at NVQ level 3 or relevant industry experience
• A recognised qualification in ICT: ITQ, ECDL OR significant experience using ICT skills- data entry, Word, Outlook, Excel, PowerPoint

Experience

• Personal experience of using mental health services
• Experience of working with individuals with mental health needs or other excluded populations within health, social care, education / training or the voluntary sector
• Experience of supporting vulnerable individuals with ICT / digital and education needs
• Experience of working within an inner city environment and working with a diverse population

Knowledge

• Knowledge of peer support theories and practice
• Working knowledge of the barriers encountered by individuals with mental health needs when accessing ICT and education opportunities
• Knowledge of equality and diversity policies and practise
• Knowledge of mental health systems locally and nationally

Skills

• Ability to work in a person-centred way when assisting service users with their ICT / digital and learner needs
• Ability to develop effective working partnerships with service users and other ICT providers using excellent communication skills
• Ability to negotiate and advocate as and when necessary
• Ability to plan and prioritise workload

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Person Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not been successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe’

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Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.