Patient Services & PALS Support Administrator

Telford Hospital NHS Trust; SHREWSBURY; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in Shrewsbury is seeking an administrative support role within the PALS & Complaints team. The post involves managing correspondence, providing administrative assistance, and inputting data into the Complaints database. The ideal candidate will ensure complaints are handled in line with policies and be a point of contact for calls. Join a team dedicated to continuous improvement and excellent patient care.

Responsibilities

• Provide administrative support to the PALS & Complaints team.
• Manage incoming correspondence and record it accordingly.
• Assist in typing letters, creating complaint files, and maintaining diaries.
• Progress chase complaints and document actions in the complaints file.
• Arrange meetings and take notes/minutes as needed.
• Input accurate data onto the Complaints & PALS database.
• Be the first point of contact for calls to the office.

Job description

A healthcare organization in Shrewsbury is seeking an administrative support role within the PALS & Complaints team. The post involves managing correspondence, providing administrative assistance, and inputting data into the Complaints database. The ideal candidate will ensure complaints are handled in line with policies and be a point of contact for calls. Join a team dedicated to continuous improvement and excellent patient care.