Patient Service Assistant

NHS; York and North Yorkshire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in York is seeking a dedicated Patient Service Assistant to support the nursing team in delivering quality care in the Emergency Department. The role requires excellent communication skills and a commitment to providing compassionate and efficient service to patients. Responsibilities include assisting in food service, maintaining cleanliness, and ensuring patient comfort. This position offers extensive benefits, including access to the NHS Pension Scheme and opportunities for personal development.

Benefits

Access to the NHS Pension Scheme

27 days holiday rising to 33 days

Learning and development opportunities

Employee Assistance Programme

Qualifications

• Willingness to complete appropriate qualifications for work related training.
• Basic understanding of infection control.
• Knowledge of NHS & Local Trust.

Responsibilities

• Assist with food service including preparation and distribution of meals.
• Support cleaning and stocking to maintain a safe environment.

Skills

Effective oral and written communication skills

Ability to work in a team

Flexible approach to work

Education

Good basic education – reading and writing plus basic numeric skills

Job description

York and Scarborough Teaching Hospitals NHS Foundation Trust

Patient Service Assistant

Closing date: 28 December 2025

• Interviews for this position will be held in person ONLY at the hospital site. Remote interviews will not be available.
• Interested candidates are encouraged to make contact with the Recruiting Manager to have an informal discussion about the role

An opportunity has arisen for a dynamic, enthusiastic and caring individual to join our well established team in the Emergency department in York.

York Emergency Department deliver care to acutely unwell patients, and it is extremely fast paced and staff are dynamic and diverse to provide patient centred care to our patients.

We are looking for an individual who has excellent communication skills and that works well within a team. The post holder must demonstrate a courteous, sympathetic, compassionate and helpful approach to patients, relatives and visitors.

They will support the nursing team to deliver a clean and safe working environment, taking an active role in providing food and nutrition, ensuring food and hygiene standards are always maintained.

Main duties of the job

Our successful candidate will assist with the following:

• Food service – organise and assist with the preparation and giving out of meals, feed patients as required, assist with drinks and snacks in between meals.
• Cleaning & stocking – assist with cleaning schedule and ensure that patients’ bed spaces are ready for changeover.

About us

Trust Information Pack:

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
• 27 days holiday rising to 33 days (depending on NHS Trust service).
• A variety of different types of paid and unpaid leave covering emergency and planned leave.
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme.
• NHS Car Lease scheme and Cycle to Work scheme.
• An extensive range of learning and development opportunities.
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers.
• For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks – including our Race Equality, LGBTQ+, Disability and Carers Networks – to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE – Supporting Britain's Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Education, Qualifications and Training

• Good basic education – reading and writing plus basic numeric skills.
• Willingness to complete appropriate qualifications for work related training.
• Basic understanding of infection control.
• Knowledge of NHS & Local Trust.

Experience

• Able to understand and follow written and verbal instructions.
• Effective oral and written communication skills.
• Flexible approach to work.
• Able to work alone and with others as part of a team using initiative.
• Previous experience of working with people.
• Ability to prioritise work of self and others.
• Previous NHS experience.

Aptitude & Personal Qualities

• Commitment to learning new skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust