Patient Access & Scheduling Coordinator

Telford Hospital NHS Trust; Telford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading healthcare organization in Telford is seeking an individual to manage patient bookings while ensuring excellent service delivery. The role requires GCSE qualifications in English and Maths, strong organizational and communication skills, and a commitment to confidentiality. The successful candidate will work within the busy Booking and Scheduling Department, contributing to high-quality patient care. Opportunities for professional development will be provided. Join us to make a difference in the community.

Qualifications

• GCSE qualifications of grade 4 or above in English Language and Maths or equivalent are essential.
• Previous administrative experience including Booking or Appointment experience is beneficial.
• Understanding of data protection and confidentiality in a healthcare setting is crucial.

Responsibilities

• Manage patient bookings from emergency department and direct referrals.
• Work closely with managers to maintain a high quality Patient Access Service.
• Support colleagues and manage own workload efficiently.

Skills

Excellent organisational skills

Effective communication skills

Flexibility

Time management

Education

GCSE in English Language and Maths grade 4 or above

Customer Service NVQ

Business Administration NVQ

Tools

Microsoft Office

Job description

A leading healthcare organization in Telford is seeking an individual to manage patient bookings while ensuring excellent service delivery. The role requires GCSE qualifications in English and Maths, strong organizational and communication skills, and a commitment to confidentiality. The successful candidate will work within the busy Booking and Scheduling Department, contributing to high-quality patient care. Opportunities for professional development will be provided. Join us to make a difference in the community.