Part-Time Visitor Services Lead, Museum Experience

ASVA: Association of Scottish Visitor Attractions; City of Edinburgh; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading cultural organization in Edinburgh is seeking a Visitor Services Lead to ensure a high-quality visitor experience at Surgeons' Hall Museums. This hands-on role involves guiding the Visitor Services team, maintaining service standards, and responding to visitor issues. Ideal candidates possess strong interpersonal and communication skills, with a background in customer service. The position requires 28 hours of weekly work across four days, including weekends. Interested applicants should apply by 9am on Friday, 16 January 2026.

Qualifications

• Proven experience in a visitor-facing customer service role.
• Ability to provide clear direction and support to colleagues.
• Confidence with cash and card transactions.

Responsibilities

• Ensure visitors enjoy a safe, welcoming, high-quality experience.
• Guide and support Visitor Services Assistants throughout the day.
• Lead in responding to visitor issues or incidents.

Skills

Interpersonal skills

Communication skills

Judgement

Decision-making under pressure

Education

GCSEs/National 5, A Levels/Highers or equivalent

Job description

A leading cultural organization in Edinburgh is seeking a Visitor Services Lead to ensure a high-quality visitor experience at Surgeons' Hall Museums. This hands-on role involves guiding the Visitor Services team, maintaining service standards, and responding to visitor issues. Ideal candidates possess strong interpersonal and communication skills, with a background in customer service. The position requires 28 hours of weekly work across four days, including weekends. Interested applicants should apply by 9am on Friday, 16 January 2026.