Customer Care

McDonald's; Skelmersdale; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Holiday pay

Service Awards

Meal allowance

Employee discounts

Job summary

A leading fast-food chain located in Skelmersdale is looking for a Customer Care Assistant to maintain a welcoming atmosphere and ensure outstanding service. Responsibilities include engaging with customers, maintaining cleanliness in dining areas, and supporting special events. Successful candidates should demonstrate effective communication skills, a friendly demeanor, and the ability to work well as part of a team. Benefits include holiday pay, meal allowance, and discounts from top brands.

Qualifications

• Ability to maintain high energy levels whilst working efficiently.
• Friendly, welcoming, and courteous behavior.
• Strong verbal communication skills.

Responsibilities

• Establish and maintain positive communication with customers.
• Ensure high standards of cleanliness in the dining area.
• Assist in making children feel welcome and organize events.

Skills

Effective communication

Attentive listening

Teamwork

Customer engagement

Job description

Overview

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

Responsibilities

• As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you\'ll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers\' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It\'s your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.
• Quite simply, you\'ll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.
• Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you\'ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits

• Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more