Full Time Customer Care Assistant- Colne

McDonald's; Colne; On-site; GBP 18,000 - 22,000; Full time

Job summary

A well-known fast-food brand is seeking a Customer Care Assistant in Colne, England. This role involves engaging with customers, maintaining cleanliness, and creating a welcoming atmosphere. Candidates should possess effective communication skills and a friendly demeanor. Benefits include holiday pay, service awards, and meal allowances. Join us in a fast-paced environment where your contributions to customer satisfaction are valued.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Ability to maintain high energy levels while working efficiently.
• Friendly and welcoming demeanor in customer interactions.
• Effective face-to-face communication skills.

Responsibilities

• Deal with customers and ensure smooth operations in customer areas.
• Make children feel welcome and organise special events.
• Maintain cleanliness in dining areas and toilets.

Skills

Effective communication

Customer service

Teamwork

Attentive listening

Job description

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Benefits package includes:

• Holiday pay
• Service Awards
• Meal allowance
• Employee discounts from top high street and online brands