Ordering Manager

London North Eastern Railway; York and North Yorkshire; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading train operating company in the UK is seeking an Ordering Manager to oversee the advanced ordering of catering supplies. This role plays a vital part in enhancing customer satisfaction and protecting the company brand. You will lead a team, managing stock deliveries and ensuring efficient operations, while also focusing on continuous improvement in processes. The ideal candidate should possess strong analytical skills, proficiency in Excel, and experience in stakeholder management. This position promises significant challenges and rewards in an engaging environment.

Benefits

Free travel on LNER + 75% off other companies' tickets

Discounted international train tickets

50% discount on LNER tickets for friends & family

Generous pension scheme

Annual cycle to work schemes

Health & wellbeing schemes

Training opportunities

Rewards & awards for performance

Qualifications

• Strong Excel skills and proficiency in MS Office.
• Practical knowledge of predictive forecasting.
• Highly analytical and commercially focused.
• Experienced in leading and developing teams.
• Excellent communication and influencing skills.
• Curious and solution-oriented mindset.
• Strong data analysis capabilities.

Responsibilities

• Oversee advanced ordering of catering supplies.
• Lead a team to ensure timely stock availability.
• Manage projects supporting LNER's vision.
• Build communication plans and stakeholder relationships.
• Ensure compliance with safety policies.

Skills

Strong Excel skills

Predictive forecasting knowledge

Analytical and detail-oriented

Experienced people management

Stakeholder management

Problem solving

Strong numeracy and data analysis skills

Knowledge of stock control management

Organized and proactive attitude

Tools

MS Office

Power BI

Job description

Why LNER?

We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.

Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.

Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.

What you'll be doing

Are you curious, tenacious, and passionate about solving problems and driving continuous improvement? If so, you could be the ideal candidate to join our Catering Team as LNER's Ordering Manager.

In this role, you'll oversee the advanced ordering of catering supplies and equipment, ensuring our onboard teams deliver the complete LNER catering experience. Your work will directly influence customer satisfaction, protect the LNER brand, and safeguard financial performance.

You'll lead and develop a team to make sure the right stock and equipment reach the right train—on time, every time, and within budget. The focus is on maximizing product availability while minimizing waste. To succeed, you'll need advanced knowledge of supply chains and ordering modelling processes.

We're looking for a curious problem solver who constantly seeks ways to improve and innovate ordering, stock, and financial processes. You'll manage projects and programs that support LNER's vision and business plan. When challenges arise, your tenacity and results‑driven mindset will be key to resolving them effectively.

Strong stakeholder management skills are essential for building relationships and creating communication plans across all levels—covering strategy, processes, and daily operations. You'll also work closely with logistics suppliers to ensure smooth, day‑to‑day delivery of products and supplies.

Finally, integrity is critical. You'll ensure your team complies with LNER's safety policies and standards, adheres to stock and cash procedures, and meets internal and external audit requirements.

What you'll need.

• Strong Excel skills (intermediate or above) and proficiency in MS Office, including Power BI.
• Practical knowledge of predictive forecasting and supply chain principles.
• Highly analytical, commercially focused, and detail‑oriented.
• Experienced people manager with proven ability to lead and develop teams.
• Skilled in stakeholder and supplier management; excellent communication and influencing skills.
• Curious problem solver with a continuous improvement mindset.
• Strong numeracy and data analysis skills; able to make logical, informed decisions.
• Knowledge of stock control management and experience delivering consistency in a catering or similar environment.
• Organized, proactive, and confident—thrives on accountability and responsibility.

What you'll get:

• Free travel on LNER + 75% off other companies' tickets (for you & dependents)
• Discounted international train tickets (after one year's service)
• 50% discount on LNER tickets for friends & family
• Generous pension scheme
• Annual cycle to work schemes
• Discount, savings and cashback scheme from top retailers
• Health & wellbeing schemes and discounts
• Host of training opportunities to help further your career
• Rewards & awards to recognise when you shine

What we believe:

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.

We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey – and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!

Diversity and inclusion

We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

Developing our people

We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.

Health & wellbeing

To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

What next?

As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER – without delay!

Start your journey here